REMOTE - Client Service Manager
Gallagher · Rolling Meadows, IL
- Hybrid
- Full-time
- $65,000 / year
- Rolling Meadows, IL
Job highlights
- Manage client accounts in a remote setting.
- Deliver exceptional customer service and support.
- Collaborate with sales to achieve team goals.
- Handle simple to complex client needs.
- Focus on client retention and growth.
About the role
Client Service Manager - Remote Opportunity at Gallagher
At Gallagher, we empower businesses to grow, lead, and innovate by protecting them from risk. Our digital ecosystem and advanced data analytics provide comprehensive insights, allowing you to build trust and enhance client risk profiles. We foster a culture of teamwork, integrity, and continuous improvement, where your unique perspective is valued, and your career ownership is encouraged.
About the Role
Gallagher is seeking a remote Client Service Manager to join our small business division. This role is ideal for individuals passionate about delivering exceptional customer service, building client relationships, and collaborating with sales teams. You will manage accounts with relatively simple to moderately complex needs, focusing on client retention, satisfaction, and growth. This is a 40-hour work week position, operating Monday through Friday, 9:00 am – 7:00 pm central time.
How You'll Make An Impact
- Deliver high-quality, efficient service to external clients through day-to-day account management.
- Manage a group of similar-sized accounts with simple to moderately complex needs.
- Successfully and profitably manage account renewals each month.
- Build, solidify, and expand relationships with existing clients through ongoing care.
- Ensure timely and high-quality delivery of solutions, driving sales of additional services through referrals.
- Contribute to key business outcomes including client retention, satisfaction, and growth.
About You
Required Skills and Qualifications:
- Bachelor's degree with 1+ years of client service and insurance experience, OR High School degree/GED with 3+ years of client service and insurance experience.
- Active Property and Casualty license.
- Dependable Internet access.
- Ability to balance inbound phone calls, tasks, and emails effectively.
- Comfortable building rapport over the phone and engaging clients in consultative discussions.
- Effective management of multiple, sometimes competing, priorities.
- Strong written and verbal communication skills.
Preferred Qualifications:
- EPIC experience.
- Proficiency in using technology (Microsoft Office, etc.) to maximize productivity and quality.
- Scheduling flexibility.
Compensation and Benefits
Gallagher offers a competitive compensation package, with the base salary range influenced by experience, education, geography, and other factors. In addition to a competitive salary, we provide a comprehensive benefits package for full-time positions, including:
- Medical, dental, and vision plans (effective from day one)
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours
- Training programs
- Gallagher Thrive program
- Charitable matching gift program
Inclusion and Diversity
Gallagher is committed to inclusion and diversity, recognizing them as core to our business and a vital strength. We embrace diverse identities, experiences, and talents to better serve our clients and communities. We prohibit discrimination based on any protected characteristic and ensure equal employment opportunity in all aspects of employment. Reasonable accommodations are provided for qualified individuals with disabilities.
Key Skills/Competency
- Client Service Manager
- Account Management
- Customer Service
- Relationship Building
- Sales Support
- Insurance
- Property and Casualty License
- Remote Work
- Communication Skills
- Problem Solving
Skills & topics
- Client Service Manager
- Account Management
- Customer Service
- Insurance
- Remote
- Small Business
- Relationship Management
- Property and Casualty
- Client Retention
- Sales Support
How to get hired
- Customize your resume: Highlight client service, insurance experience, and P&C license.
- Showcase relationship skills: Emphasize your ability to build rapport and consult clients.
- Demonstrate remote readiness: Mention dependable internet and ability to work independently.
- Tailor your application: Align your experience with Gallagher's values and client-centric approach.
- Prepare for interviews: Be ready to discuss client management scenarios and problem-solving.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the specific hours for the remote Client Service Manager role at Gallagher?
- The Client Service Team operates Monday through Friday, 9:00 am – 7:00 pm central time. This is a 40-hour work week position, with 8 hours per day required. Some scheduling flexibility may be preferred.
- What is the required Property and Casualty license for the Client Service Manager position?
- An active Property and Casualty license is a required qualification for the Client Service Manager role at Gallagher. If you do not currently hold this, it is a crucial step to acquire before applying.
- Does Gallagher provide training for the Client Service Manager role?
- Yes, Gallagher offers training programs as part of its comprehensive benefits and employee development initiatives. This includes specific training to help you succeed in your role and grow your career.
- What technology proficiency is expected for a remote Client Service Manager at Gallagher?
- You should have proficiency in using technology to maximize productivity and quality, including standard office software like Microsoft Office. Dependable internet access is also a requirement for this remote position.
- How does Gallagher support employee well-being for its remote Client Service Managers?
- Gallagher supports employee well-being through various benefits like digital mental health services (Talkspace), the Gallagher Thrive program for health and wellness challenges, and charitable matching gift programs.
- What is the career growth potential for a Client Service Manager at Gallagher?
- Gallagher values career ownership and provides opportunities for growth through training programs and exciting career paths. Contributing to key business outcomes also positions you for advancement within the company.
- Can I apply for the Client Service Manager role if I have a High School degree?
- Yes, you can apply if you have a High School degree or GED along with 3+ years of client service and insurance experience. A Bachelor's degree with 1+ years of experience is also accepted.
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