Claims Assistant

Introduction to Gallagher Bassett

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview of the Claims Assistant Role

Poised for aggressive growth, there has never been a better time to be part of the Gallagher Bassett Canada team. We have a job opening for a contract Claims Assistant with an immediate start date. This position provides administrative support to management and adjusters in our Toronto branch office.

How You'll Make An Impact

• Administration of new claims set up.
• Assist the office switchboard and answer any incoming inquiries.
• Daily mail, faxes, scanning and file document management.
• Pay claims invoices, assist with reports, memos, letters and other documents, as needed.
• Entering of defined coding, claims data and running data analytical reports.
• Scan and attach documents to file.
• Manage time sensitive data.
• Demonstrate excellent verbal and written communication skills to convey professionalism.
• Manage confidential information both internally and externally.
• Collaborate with carriers and external clients as required.
• Freely share new ideas and concepts which you feel will benefit the office and co-workers.

About You

• 1 year related experience required.
• College/University degree or equivalent work experience preferred.
• Bilingualism (French/English) would be an asset.
• Experience in the claims insurance industry would be an asset.
• Computer proficiency is a requirement, especially in Excel.
• Good interpersonal skills, including the ability to work in conjunction with and support all administration, management, supervisory and staff positions.

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs.
• Life, Dependent Life and AD & D Insurance options.
• Retirement savings including RRSP including a company match, TFSA, pension and more.
• Employee Stock Purchase Plan.

Other benefits include:

• Educational expense reimbursement.
• Employee assistance programs.
• Discounted gym membership (GoodLife Fitness).
• Opportunity for flexible work arrangements.
• Paid sick days & personal days.
• Employee education recognition program.
• Employee referral bonus program.

Our Commitment to Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre-determined qualifications.

Key skills/competency

• Claims Administration
• Data Entry
• Document Management
• Customer Service
• Microsoft Excel
• Communication Skills
• Organizational Skills
• Confidentiality
• Insurance Industry Knowledge
• Administrative Support