System Support Analyst
@ G Adventures

Toronto, ON
CA$80,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXX***** @gadventures.com
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Job Details

About G Adventures

G Adventures is the world’s largest small-group adventure travel company, creating epic travel memories for over 30 years while building strong community relationships. Join a passionate and diverse team dedicated to changing lives through travel.

About The Role

The System Support Analyst is responsible for managing all incoming support requests and delivering technical assistance to users. The successful candidate will work closely with developers, technology managers, and internal teams to provide a unified support experience across our software systems.

Main Responsibilities

  • Handle and classify system support inquiries from creation to resolution.
  • Maintain support documentation and build a knowledge base for common issues.
  • Collaborate with technology teams to improve processes and reporting workflows.
  • Administer user access and perform bulk data updates as required.
  • Participate in testing, QA/QC processes, and support planning for system releases.

Experience & Requirements

  • Experience supporting 3rd party and in-house developed software.
  • Strong customer service and communication skills.
  • Excellent attention to detail, organizational skills, and problem solving.
  • Ability to influence outcomes and prioritize competing requests.
  • Familiarity with tools such as Google Workspace, Slack, MSFT Office 365, and more.

What Do We Offer?

  • Competitive salary and benefits package
  • Vacation time and birthday day off
  • Enhanced parental leave and learning opportunities
  • Employee Resource Groups and a diverse, inclusive work environment

Key skills/competency

System Support, Technical Assistance, Customer Service, SLA, Process Improvement, Troubleshooting, Documentation, Reporting, Communication, Collaboration

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How to Get Hired at G Adventures

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experience to system support skills.
  • Highlight technical skills: Emphasize relevant software and tools.
  • Research G Adventures: Understand company culture and mission.
  • Prepare for interviews: Practice explaining technical support experiences.

📝 Interview Preparation Advice

Technical Preparation

Review support ticket management systems.
Familiarize with Google Workspace products.
Practice API and workflow troubleshooting.
Learn basics of system administration.

Behavioral Questions

Describe resolving a challenging support request.
Explain teamwork in pressure situations.
Discuss prioritization of competing tasks.
Share experiences of process improvement.

Frequently Asked Questions