System Support Analyst @ G Adventures
placeToronto, ON
attach_money CA$80,000
businessOn Site
scheduleFull Time
Posted 14 hours ago
Your Application Journey
Interview
Email Hiring Manager
***** @gadventures.com
Recommended after applying
Job Details
About G Adventures
G Adventures is the world’s largest small-group adventure travel company, creating epic travel memories for over 30 years while building strong community relationships. Join a passionate and diverse team dedicated to changing lives through travel.
About The Role
The System Support Analyst is responsible for managing all incoming support requests and delivering technical assistance to users. The successful candidate will work closely with developers, technology managers, and internal teams to provide a unified support experience across our software systems.
Main Responsibilities
- Handle and classify system support inquiries from creation to resolution.
- Maintain support documentation and build a knowledge base for common issues.
- Collaborate with technology teams to improve processes and reporting workflows.
- Administer user access and perform bulk data updates as required.
- Participate in testing, QA/QC processes, and support planning for system releases.
Experience & Requirements
- Experience supporting 3rd party and in-house developed software.
- Strong customer service and communication skills.
- Excellent attention to detail, organizational skills, and problem solving.
- Ability to influence outcomes and prioritize competing requests.
- Familiarity with tools such as Google Workspace, Slack, MSFT Office 365, and more.
What Do We Offer?
- Competitive salary and benefits package
- Vacation time and birthday day off
- Enhanced parental leave and learning opportunities
- Employee Resource Groups and a diverse, inclusive work environment
Key skills/competency
System Support, Technical Assistance, Customer Service, SLA, Process Improvement, Troubleshooting, Documentation, Reporting, Communication, Collaboration
How to Get Hired at G Adventures
🎯 Tips for Getting Hired
- Customize your resume: Tailor experience to system support skills.
- Highlight technical skills: Emphasize relevant software and tools.
- Research G Adventures: Understand company culture and mission.
- Prepare for interviews: Practice explaining technical support experiences.
📝 Interview Preparation Advice
Technical Preparation
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Review support ticket management systems.
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Familiarize with Google Workspace products.
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Practice API and workflow troubleshooting.
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Learn basics of system administration.
Behavioral Questions
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Describe resolving a challenging support request.
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Explain teamwork in pressure situations.
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Discuss prioritization of competing tasks.
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Share experiences of process improvement.
Frequently Asked Questions
What technical skills are essential for G Adventures' System Support Analyst role?
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How does G Adventures support career growth for a System Support Analyst?
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What are the key responsibilities of the System Support Analyst at G Adventures?
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How should applicants emphasize customer service in their application for this role at G Adventures?
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What does a hybrid work arrangement mean for the System Support Analyst at G Adventures?
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