Counter Sales Service Associate @ G-A-P Supply Corp Johnstone Northwest
Your Application Journey
Email Hiring Manager
Job Details
About Johnstone Supply - The Founders Group
Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor specializing in heating, cooling, and refrigeration supplies and equipment. Operating in 6 states, the company is one of the nation's largest HVAC/R distributors, committed to superior customer service, technical advice, and quality training.
Ideal Candidate Profile
The ideal Counter Sales Service Associate is customer-focused, accountable, solutions-minded, always learning, and collaborative. They embody 9 winning habits including teamwork, accountability, planning, problem solving, a winning attitude, customer empathy, self-development, enjoyment, and leadership in managing processes.
Job Scope Summary
The Counter Sales Service Associate will have deep knowledge of both new and existing products and inventory, handle counter sales, assist with receiving, shipping, and general warehouse duties, and ensure accurate and timely documentation of all transactions.
Work Schedule
Monday – Friday, 40 hours per week between 8am – 5pm.
Essential Duties and Responsibilities
- Customer Service: Answer phone calls, greet customers, assist with product selections, troubleshoot system issues, research and source products, enter sales orders, process returns, follow up on customer requests, maintain the showroom and resolve complaints.
- Sales: Prepare and issue sales quotes, educate customers on product benefits, recommend additional items, and promote surplus or discounted inventory.
- General Responsibilities: Maintain product knowledge through training and catalog study, assist in warehouse duties, organize records, and complete paperwork accurately and promptly.
Qualifications and Experience
Minimum high school diploma or GED required with at least two years of related experience in the HVAC/R industry. Must have 1-3 years as a sales and service associate, effective verbal and written communication skills, a valid driver’s license, and forklift experience.
Other Details
Competitive benefits include health insurance through UnitedHealthcare, 401K with employer match, scholarship opportunities, a referral program, and more. Employment is contingent upon passing background check, MVR screening (if applicable), and pre-employment drug screening. Johnstone Supply participates in E-Verify.
Key skills/competency
Counter Sales Service Associate, customer service, sales, HVAC/R, inventory management, warehouse operations, troubleshooting, recordkeeping, forklift operation, communication
How to Get Hired at G-A-P Supply Corp Johnstone Northwest
🎯 Tips for Getting Hired
- Customize your resume: Highlight relevant HVAC/R and sales experience.
- Research company values: Understand Johnstone Supply's customer focus.
- Emphasize technical skills: Detail recordkeeping and POS expertise.
- Prepare for behavioral questions: Share examples showing accountability.