Manager Customer Care and Service Healthcare B2B

About the Role

Are you passionate about excellent customer service and love interacting with specialists? Then FUTRUE is the right place for you! We are currently looking for a dedicated individual for our B2B Customer Care department. In your role, you will support pharmacies and doctor's offices and answer their questions about our innovative FUTRUE products. Shape the future of health with us and help make our vision of a healthier, longer life for millions of people a reality!

Your Responsibilities

• Be the first point of contact for pharmacies and doctors regarding all pre- and after-sales inquiries about FUTRUE products.
• Process orders, handle order fulfillment and return requests, and answer questions about products, orders, and invoices – by phone and in writing.
• Enter orders into the CRM system, maintain customer data, and ensure daily order processing.
• Actively contribute to optimizing internal processes and support the further development of our B2B customer service.
• Ensure a positive customer experience with your friendly, professional demeanor and strengthen long-term business relationships.

Your Profile

• Completed degree or vocational training, ideally in a pharmaceutical, medical, or commercial field (e.g., PTA, MFA, or industrial clerk).
• Proven experience in B2B customer support, preferably in the healthcare or pharmaceutical sector.
• Proficient in MS-Office and experience with CRM systems or customer information tools.
• You love to solve customer issues independently and don't give up until you find the best solution.
• You work in a structured, reliable, and precise manner – even when things need to move quickly.
• You enjoy working in a team and want to break new ground in an innovative environment.
• Negotiation-level German (at least C1) and good English skills (at least B2).

About FUTRUE

FUTRUE is more than an internationally oriented healthcare group! With over 20 companies and more than 90 drug approvals, we are a global leader in areas such as e-health, microbiome therapy, innovative pain therapies, and chemical-free medicines. Many of our companies, including SYNformulas and Vertanical, are among the fastest-growing healthcare companies worldwide. To continue this success, we rely on a new generation of dynamic talents who have the courage to explore new paths. Our goal: to give as many people as possible a new life!

Want to shape the future? Apply now!

Our Promise

We offer you a diverse, demanding job with exciting tasks and a wide range of design possibilities! Our innovative environment allows for your professional development with short decision-making paths, responsibility from day one, and the freedom to explore new avenues. Individual learning and genuine meaningfulness await you – contribute personally to giving millions of people a new life!

Key skills/competency

• Customer Service
• B2B Support
• Healthcare Industry
• Pharmaceutical Knowledge
• CRM Systems
• Order Processing
• Client Relationship Management
• Problem Solving
• Process Optimization
• German Language (C1)