Product Support Specialist
Fullsteam
Job Overview
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Job Description
About Fullsteam
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
WebRezPro, part of the Fullsteam organization, is a property management system (cloud-based software) used by the hospitality industry in more than 40 countries. Our product support department is looking for a dynamic entry-level Product Support Specialist to help our clients navigate our software via phone, email and screen sharing.
Qualifications include amazing client experience skills, ability to work from home, a general aptitude with computers and the internet, as well as a knack for learning new software programs. Hospitality experience is a plus. This is a full-time, work-from-home position with opportunities for growth.
Responsibilities and Duties
- Provide support and guidance to our clients via email, phone and screen sharing.
- Maintain current knowledge of WebRezPro software.
- Use Zendesk to process customer support tickets.
- Work with Programming and Sales Departments to ensure client satisfaction.
- Perform internal processes such as going-live checklists, setting alarms and recording customers service notes.
Skills and Competencies
- Strong knowledge of hardware, software, networking, and computer systems.
- Prior technical support experience is preferred.
- Hospitality experience is beneficial.
Experience and Education Requirements
- Critical thinker.
- Ability to prioritize and multi-task.
- Ability to work as a team player while working remotely.
- Tourism/hotel experience is an asset.
Key skills/competency
- Client experience
- Software support
- Zendesk
- Technical troubleshooting
- Customer satisfaction
- Property management software
- Hospitality industry
- Remote collaboration
- Multitasking
- Communication skills
How to Get Hired at Fullsteam
- Research Fullsteam's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Master WebRezPro fundamentals: Familiarize yourself with property management software concepts and cloud-based systems like WebRezPro.
- Highlight client-facing skills: Emphasize your exceptional customer service and communication abilities in your resume and cover letter for this Product Support Specialist role.
- Showcase remote work readiness: Provide examples of successful remote collaboration and self-management skills.
- Prepare for technical and behavioral questions: Practice explaining your troubleshooting process and demonstrating your critical thinking and multitasking capabilities.
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