Kaiser Field Clinical Coordinator, Endoscopy
FUJIFILM Healthcare Americas Corporation · United States
- Hybrid
- Full-time
- $95,000 / year
- United States
Job highlights
- Lead clinical implementation for Kaiser Permanente.
- Manage site relationships and equipment adoption.
- Coordinate installations and clinical workflows.
- Provide clinician education and support.
- Travel up to 75% to various facilities.
About the role
Job Summary
The Kaiser Field Clinical Coordinator, Endoscopy, is the primary field-based point of contact for all Kaiser Permanente clinical and implementation activities within a designated regional coverage area. This senior clinical role leads local site relationships, coordinates field execution of installs, supports complex implementations, aligns clinical workflows, and drives long-term customer success and adoption of Fujifilm ES equipment.
Key Responsibilities
- Serve as the lead field-based clinical contact for Kaiser Permanente facilities, overseeing site-level implementation, workflow alignment, clinical education, and post-install support.
- Lead local Kaiser relationships across physicians, nurses, endoscopy leadership, sterile processing, and clinical engineering to ensure successful adoption and performance of Fujifilm technologies.
- Coordinate with the Kaiser Program Manager and the Director of National Corporate Accounts to ensure field execution aligns with national program strategy and contract priorities.
- Lead complex capital installations, including site walkthroughs, equipment configuration recommendations, training schedule coordination, and post-install follow-up.
- Provide comprehensive clinician education, including servicing, case support, advanced troubleshooting, and reinforcement of proper product use.
- Strengthen long-term clinician relationships and monitor ongoing performance, satisfaction, utilization, and reprocessing compliance.
- Identify workflow barriers, recommend solutions, and coordinate internal resources to address issues.
- Coordinate the activities of Kaiser-focused Clinical Specialists, including scheduling, field alignment, coaching, and clinical readiness.
- Maintain documentation related to install status, customer engagement, improvement opportunities, and performance indicators.
- Provide weekly and monthly reports to management and maintain customer data for internal systems.
Qualifications
- High School Diploma or equivalency required; Bachelor's degree in business, healthcare, science, or related fields preferred.
- Minimum 5 years of clinical experience or field sales support experience in GI or pulmonary endoscopy.
- Strong proficiency with flexible endoscopy equipment required; experience with advanced therapeutic procedures preferred.
- Experience with installations, workflow mapping, or clinical program coordination preferred.
- Experience supporting integrated delivery networks or Kaiser Permanente is a plus.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Strong communication, presentation, time management, and organizational skills.
- Ability to mentor and support the development of Clinical Specialists.
- Emphasis on strong customer service and support skills.
- Ability to work independently in a fast-paced field environment.
Physical Requirements and Travel
- Ability to use hands and fingers to handle and manipulate items including keyboards.
- Ability to stand, talk, hear, and travel for extended periods.
- Ability to lift and carry 25 to 50 pounds.
- Close vision required for reviewing documents and equipment.
- Ability to travel up to 75 percent of the time across Kaiser Permanente facilities.
Company Overview
FUJIFILM Healthcare Americas Corporation is dedicated to innovating for a healthier world with cutting-edge healthcare solutions. We also offer Non-Destructive Testing (NDT) solutions. Join us to innovate, collaborate, and make a difference in a dynamic environment. Our headquarters is in Lexington, Massachusetts.
Key skills/competency
- Endoscopy
- Clinical Coordination
- Field Implementation
- Kaiser Permanente
- Customer Success
- Workflow Alignment
- Clinical Education
- Project Management
- Sales Support
- Healthcare Technology
Skills & topics
- Clinical Coordinator
- Endoscopy
- Field Support
- Kaiser Permanente
- Healthcare
- Implementation
- Customer Success
- GI Endoscopy
- Pulmonary Endoscopy
- Clinical Education
- Project Management
- Sales Support
- Fujifilm
- Medical Devices
- Clinical Specialist
How to get hired
- Tailor your resume: Highlight clinical experience in GI/pulmonary endoscopy and field support roles. Emphasize proficiency with flexible endoscopy equipment and any Kaiser Permanente experience.
- Showcase project management: Detail experience with installations, workflow mapping, and coordinating clinical programs. Quantify achievements where possible.
- Demonstrate communication skills: Prepare to discuss how you've presented technical information and supported diverse teams, including Clinical Specialists.
- Highlight customer focus: Be ready to share examples of how you've driven customer success, resolved workflow barriers, and ensured satisfaction in previous roles.
- Research Fujifilm's culture: Understand their mission to 'innovate for a healthier world' and their commitment to quality and customer support.
Technical preparation
Master flexible endoscopy equipment operation.,Practice advanced troubleshooting scenarios.,Familiarize with therapeutic endoscopy procedures.,Review Microsoft Office Suite functionalities.
Behavioral questions
Describe managing complex client implementations.,How do you align clinical workflows?,Share experience mentoring junior staff.,Discuss handling difficult customer situations.
Frequently asked questions
- What is the primary focus of the Kaiser Field Clinical Coordinator role at FUJIFILM Healthcare Americas Corporation?
- The primary focus of the Kaiser Field Clinical Coordinator is to serve as the main field-based contact for all Kaiser Permanente clinical and implementation activities within their assigned region. This includes leading site relationships, coordinating installations, aligning clinical workflows, and ensuring customer success with Fujifilm's Endoscopy (ES) equipment.
- What level of experience is required for the Kaiser Field Clinical Coordinator position?
- The position requires a minimum of 5 years of clinical experience or field sales support experience specifically in GI or pulmonary endoscopy. A Bachelor's degree and project management experience are preferred, along with strong proficiency in flexible endoscopy equipment.
- What are the travel expectations for this role?
- The Kaiser Field Clinical Coordinator role requires significant travel, up to 75 percent of the time, to various Kaiser Permanente facilities within the designated coverage area.
- What kind of support does this role provide to Clinical Specialists?
- The Kaiser Field Clinical Coordinator provides field leadership and coordination for Kaiser-focused Clinical Specialists. This includes mentoring, guidance, training support, and ensuring alignment with Kaiser Permanente expectations and Fujifilm's program strategy.
- How does this role contribute to Fujifilm's overall goals?
- This role is crucial for ensuring the successful adoption and long-term success of Fujifilm's Endoscopy equipment within a key strategic account, Kaiser Permanente. By aligning field execution with national program strategy and supporting customer satisfaction, the coordinator directly contributes to customer retention and business growth.
- What technical skills are essential for the Kaiser Field Clinical Coordinator?
- Strong proficiency with flexible endoscopy equipment is a core requirement. Additionally, candidates need to be efficient with Microsoft Word, Excel, PowerPoint, and Outlook for reporting and communication.
- What is the reporting structure for this position?
- The Kaiser Field Clinical Coordinator reports directly to the Zone Sales Director or Regional Sales Manager.