Streaming Media Support Engineer

About Fubo

FuboTV Inc. is a consumer-first, live TV streaming company that is defining the future of TV. Ranked among The Americas’ Fastest-Growing Companies 2025 by the Financial Times, FuboTV owns Hulu + Live TV (entertainment), Fubo (sports) and Molotov (entertainment and sports), which stream in markets around the globe.

Our Mission

Our mission is to deliver premium sports, news and entertainment programming through a best-in-class user experience that offers greater choice, flexibility and value.

OUR HEADQUARTERS IS LOCATED IN NEW YORK CITY, BUT WE ARE OPEN TO REMOTE EMPLOYEES FOR THIS ROLE

About the role: Streaming Media Support Engineer

Fubo is looking for a Streaming Media Support Engineer to join our team. This position is responsible for monitoring and break/fix of Fubo’s managed video infrastructure. The Streaming Media Support Engineer may work in a shifted environment or on-call as needed to support Fubo’s customers 24x7.

Responsibilities

• Operations Support for our MVPD-based LIVE and VOD ABR video encoding and packaging systems
• Responsible for making sure our acquisition and encoding infrastructure is always in a healthy state
• Managing live and exclusive content events
• Respond to and troubleshoot missing incoming ad signals
• Providing break/fix and analysis throughout our video workflow
• Working with internal/external teams to mitigate and resolve any issues related to video
• Perform routine maintenance (sometimes overnight)

Qualifications

• Able to work in a shifted 24x7 operations environment
• Familiarity with different CDN vendors and their systems (e.g. Fastly, CloudFront, Akamai, Level3, etc.)
• Understanding of various multimedia transport protocols such as: Zixi, SRT, RTP, RTMP, UDP
• Familiarity with enterprise MPEG Analysis tools, such as Tektronix/Telestream, Ineoquest, Triveni, etc
• Experience with alternate content in an ABR ecosystem (ESAM, ESNI/SCTE-224)
• Understanding of backbone video and distribution (Peering, Transport, POP sites, etc)
• Knowledge of monitoring protocols such as SNMP a plus
• Familiarity with DRM and content encryption, including 3rd-party integrations
• Minimum of 2 years of experience in maintaining and troubleshooting video delivery or video applications
• Experience with SCTE-104 and SCTE-35 ad messaging
• Knowledge of SSAI & CSAI ad workflows
• Bachelor's degree (B.A. or B.S.) from four-year College or university; or equivalent training, education and experience

Job Requirements

• Provisioning, troubleshooting, operations and maintenance of systems, applications and equipment used in the next-gen video delivery ecosystem
• Monitor and manage cloud based and in-house encoding software and ABR monitoring appliances
• Drive issues to resolution and provide root cause analysis
• Work with multiple teams to launch new services on the FuboTV platform
• Enterprise video encoding and acquisition experience using Ateme, Elemental, Zixi broadcasters, or similar products.
• Video troubleshooting experience preferably in an MVPD environment
• Proficiency with HLS and DASH

Preferred Qualifications

• Certifications in AWS or GCP a plus
• 3+ years troubleshooting ABR video workflows in an MVPD environment
• Knowledge of SRT or Zixi a plus
• Proficiency in scripting or programming languages such as Python or Ruby a plus

The Ideal Candidate will also

• Enjoy working in a fast-moving environment in which individual contributors are trusted and depended upon to set technical direction
• Enjoy learning new things and sharing knowledge with co-workers
• Take the initiative in identifying and removing roadblocks
• Be a pleasure to work with in a professional environment
• Be comfortable giving and receiving honest feedback
• Be unafraid of failure
• Enjoy disrupting the status quo

Perks & Benefits

• At Fubo, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
• Fubo provides a highly competitive compensation based on experience and market standards
• Robust benefit package including Health/Dental/Vision coverage
• 401k, Life Insurance, and commuter benefits
• Free Premium Fubo Account
• Unlimited PTO days and regular company-wide activities
• Fubo's main headquarters are located in Midtown Manhattan, with offices in Paris, and Bangalore
• Fubo is an e-verified company

Fubo’s minimum base salary for this role if hired in New York City is $140,000 per year; maximum base salary for this role is $160,000 per year. Additionally, this role is eligible to participate in Fubo's annual cash bonus plans, unlimited PTO, and a full range of medical benefits. The final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, and other business considerations.

Key skills/competency

• Video Streaming
• ABR Encoding
• Live TV Operations
• CDN Management
• SCTE-35 Ad Insertion
• Video Protocols (Zixi, SRT, HLS, DASH)
• Troubleshooting
• Root Cause Analysis
• Video Infrastructure
• Cloud Platforms (AWS, GCP)