12 days ago
Junior Customer Success Manager
FTAPI
On Site
Full Time
€45,000
Munich, Bavaria, Germany
Job Overview
Job TitleJunior Customer Success Manager
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary€45,000
LocationMunich, Bavaria, Germany
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Job Description
About the Role
The Junior Customer Success Manager at FTAPI is responsible for supporting a broad portfolio of customers with simple organizational structures. You will help customers onboard, utilize our products effectively, and ensure satisfaction through regular check-ins and documentation.
Main Responsibilities
- Conduct customer onboardings according to established playbooks
- Provide initial contact post-contract and support early usage
- Perform regular check-ins to ensure successful product utilization
- Deliver online training sessions for administrators and end-users
- Monitor customer activity and document interactions in Salesforce
- Collaborate with Support, Sales, and Product teams for inquiries, bugs, and feature requests
- Contribute to enhancing Customer Value, NPS, CSAT, and reducing churn
The Challenge
You will learn to prioritize multiple customer requests, gain deep product and customer usage knowledge, and gradually become a trusted advisor for your portfolio.
Your Profile
- Completed degree or commercial training
- Experience in Customer Success, IT-related customer service or similar role in SaaS
- Enthusiasm for digital tools, IT security and digitalization
- Confidence with CRM systems (Salesforce preferred) or willingness to learn quickly
- Structured, reliable and meticulous work style
- Excellent communication skills and customer interaction aptitude
- High willingness to learn and team orientation
- Excellent German language skills (C1 minimum)
What FTAPI Offers
- Supportive, collegial environment with a 120-member team
- Comprehensive onboarding with modern equipment and buddy-support
- Flexible benefits: sport, wellness, shopping vouchers, Job Rad or Deutschland Ticket
- Hybrid work model with both office and home office opportunities
- Relocation support up to €2,000
- Professional growth opportunities with dedicated development budgets
- Extensive in-office perks such as healthy breakfasts, snacks, and regular team events
Key skills/competency
- Customer Success
- Onboarding
- CRM
- Salesforce
- Digitalization
- IT-Security
- Communication
- Documentation
- Account Management
- Teamwork
How to Get Hired at FTAPI
- Customize your resume: Tailor experience to customer success role.
- Highlight CRM skills: Emphasize Salesforce and digital tools.
- Research FTAPI: Understand their products and culture.
- Prepare for interviews: Focus on onboarding and monitoring scenarios.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What does FTAPI expect from a Junior Customer Success Manager?
02How important is Salesforce experience for this Junior Customer Success Manager role at FTAPI?
03Can non-native German speakers apply for the Junior Customer Success Manager position at FTAPI?
04What training resources does FTAPI provide to new customer success managers?
05Is there career development potential for a Junior Customer Success Manager at FTAPI?
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