Analyst - Deals Desk (Partner Sales)
@ Freshworks

Bengaluru, Karnataka, India
On Site
Full-time
Posted 3 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @freshworks.com
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Job Details

Company Description

Organizations everywhere struggle with complex and costly software solutions. Freshworks offers a fresh vision with simple, effective service software that powers exceptional customer and employee experiences for over 72,000 companies worldwide.

Job Description

The Deals Desk Analyst is a key business partner supporting our channel sales organization. Working at the intersection of Sales, Partner Operations, Legal, and Finance, you will help structure and close partner-led opportunities, ensuring smooth and compliant deal execution.

Key Responsibilities

  • Partner Transaction Support: Advise channel managers and sales reps on complex partner deals.
  • Quote Creation & Management: Prepare accurate, compliant quotes for distributors and resellers.
  • Deal Structuring: Advise on pricing, discounting, and commercial terms while maintaining margin discipline.
  • Renewals Support: Collaborate with renewals and customer success teams for timely renewals.
  • Successful Deal Closure: Coordinate internal teams to complete all deal steps accurately and on time.
  • Compliance & Policy Enforcement: Ensure deals meet internal policies and pricing guidelines.
  • Cross-Functional Collaboration: Work with Legal, Finance, and Channel Operations to resolve blockers.
  • Reporting & Insights: Track metrics, identify bottlenecks, and recommend process improvements.
  • Channel Program Support: Assist with operational execution of partner-related programs.

Qualifications

  • Bachelor’s degree in Business, Finance, Operations, or related field.
  • 3+ years in Deal Desk, Sales Operations, or Revenue Operations in SaaS preferred.
  • Strong understanding of channel sales with distributor and indirect reseller ecosystems.
  • Experience with Salesforce, CPQ systems, and Excel/Google Sheets.
  • High attention to detail with excellent problem-solving and communication skills.
  • Familiarity with enterprise SaaS pricing, licensing, and partner programs.
  • Willingness to work shift patterns aligning with European or US teams.

Key skills/competency

  • Deals Desk Analyst
  • Channel Sales
  • Quote Management
  • Deal Structuring
  • Compliance
  • Sales Operations
  • CPQ Systems
  • Financial Analysis
  • Renewals
  • Cross-Functional Collaboration
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How to Get Hired at Freshworks

🎯 Tips for Getting Hired

  • Research Freshworks: Explore company culture and recent news.
  • Tailor your resume: Highlight channel sales and deal desk experience.
  • Prepare concrete examples: Quantify results in previous roles.
  • Practice CPQ systems insights: Demonstrate technical proficiency.
  • Engage on LinkedIn: Network with current employees.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce and CPQ tools.
Practice Excel and Google Sheets functions.
Study SaaS pricing and licensing models.
Understand channel economics basics.

Behavioral Questions

Describe handling tight deadlines.
Explain conflict resolution experiences.
Detail cross-team collaboration examples.
Share problem-solving scenarios.

Frequently Asked Questions