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Freedompay

Manager, Technical Support

Freedompay · Philadelphia, Pennsylvania

Location
Philadelphia, Pennsylvania
Posted
29 days ago
Type
On site
Salary
Not listed — worth asking early.
Tailored resume — keyword-matched to this role.
Hiring manager — we find who's hiring.
Intro email — drafted to reach them directly.

What the job really is

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. 

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical Support team in a fast-paced, customer-focused, 24/7 payments environment. This role oversees the daily operation of the support function, ensuring timely resolution of customer issues, operational excellence, and a high standard of service delivery. The Manager will partner closely with internal teams and external customers to support a complex ecosystem that includes payment gateways, web portals, point-of-sale integrations, payment devices, hospitality and retail systems, and merchant-facing applications.

This leader will drive continuous improvement, establish and maintain support processes, coach and develop team members, and provide escalation management for critical customer issues. The ideal candidate understands the demands of supporting a mission-critical, always-on platform and is comfortable leading teams that operate in a 24/7 support environment.

 

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