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Spanish-English Customer Service Representative
Freedom Mortgage
Original Job Summary
Overview
The Spanish-English Customer Service Representative at Freedom Mortgage supports FMC’s Call Center operations in the Jacksonville area. This role requires fluency in both Spanish and English to provide exceptional service, answer customer queries, and resolve issues.
Responsibilities
The role includes:
- Answering inbound and making outbound calls
- Responding to customer requests within set timeframes
- Providing quick and accurate loan information
- Explaining policies and procedures clearly and politely
- Maintaining confidentiality and data security
Job Essentials
This role demands a positive attitude, ability to multitask in a fast-paced environment, and excellent communication skills, both over the phone and in writing.
Qualifications
High School Graduate or GED required; 0-1 years of related experience preferred.
Work Conditions
Occasional physical activities like standing, sitting, walking, and repetitive hand motion up to 33% of the time.
Equal Opportunity
Freedom Mortgage is committed to equal opportunity employment, adhering to all applicable laws and accommodating disabilities when requested.
Key skills/competency
- Bilingual
- Customer Service
- Communication
- Call Center
- Multitasking
- Problem Solving
- Data Security
- Loan Information
- Teamwork
- Time Management
How to Get Hired at Freedom Mortgage
🎯 Tips for Getting Hired
- Customize your resume: Highlight bilingual and customer service skills.
- Research Freedom Mortgage: Understand the company culture and values.
- Prepare for calls: Review common service scenarios and responses.
- Practice communication: Polish both Spanish and English proficiency.