Expert CRM Microsoft Dynamics 365 Frontend Developer - Subscription & Media

Expert CRM Microsoft Dynamics 365 Frontend Developer - Subscription & Media

In the context of strengthening our digital teams, we are seeking an Expert CRM Microsoft Dynamics 365 with a strong frontend development focus, to work on subscription and media-oriented platforms (press, streaming, digital services).

You will participate in the design of modern, high-performing, and customer journey-oriented CRM experiences, central to acquisition, retention, and loyalty challenges.

• Design and develop advanced frontend interfaces in Microsoft Dynamics 365 (CE).
• Develop PCF (PowerApps Component Framework) components using TypeScript / React.
• Customize forms, views, dashboards, and user journeys (Sales / Customer Service / Marketing).
• Integrate Dynamics 365 with third-party systems: subscription, billing, payment, media.
• Collaborate with business teams (marketing, customer relations, product) to translate needs into effective CRM solutions.
• Participate in industrialization (quality, performance, ALM, Power Platform best practices).

Expected Responsibilities (Missions)

• Design/develop rich PCF components (custom UI in forms/grids).
• Improve the UX of advisor/back-office journeys (customer service, sales, retention).
• Integrate D365 with subscription systems (billing, payments, entitlements).
• Industrialize: ALM, managed solutions, pipelines, quality (tests, reviews, performance).
• Participate in framing: user stories, UI specs, business workshops (marketing/retention/support).

Concrete Deliverables Required

• 2-5 PCF components delivered to production (with examples: offer selector, enriched timeline, churn widgets, subscription comparison).
• A model-driven project with custom UI + performance best practices.
• Demo of API integrations (Dataverse Web API + AAD auth).
• Contribution to CI/CD Power Platform (or solid ALM procedure).

Candidate Profile

Essential Skills

Dynamics 365 / Power Platform

• Dynamics 365 CE: Customization, entities, forms, views, BPF, business rules, security (roles/teams).
• Power Platform: Power Apps (Model-driven), PCF (PowerApps Component Framework), Power Automate.
• Dataverse: schemas, relationships, security, performance, ALM.
• Customer Insights / Marketing (if needed): segmentation, journeys, consent.

Frontend

• TypeScript / JavaScript, HTML5, CSS/SCSS.
• React (very frequent in PCF), potentially Angular depending on stack.
• UI/UX: accessibility, responsive, design system, web performance.
• Tests: Jest / React Testing Library / Cypress (depending on context).

Integrations & Data (for Subscription)

• API: Web API Dataverse, REST, OAuth2/AAD.
• Event & batch: Azure Functions, Logic Apps, Service Bus (optional).
• Subscription system connections: billing, payment, offer management, entitlement, identity (SSO).

Subscription & Media Business Knowledge

• Funnel: lead → subscriber, trial offers, upgrade/downgrade, cancellation, winback.
• Churn & scoring, targeted campaigns, consents (GDPR), multi-product management.
• Customer management: customer service, incidents, complaints, omni-channel interactions.

Seniority & Prerequisites

• 5+ years CRM / D365 including 2+ years PCF/TypeScript.
• Subscription experience (telecom, press, streaming, SaaS) strongly desired.
• Fluent French + technical English.

Key skills/competency

• Dynamics 365 CE Customization
• PowerApps Component Framework (PCF)
• TypeScript & React Development
• Dataverse Integration
• Subscription & Media Business
• UI/UX Design
• ALM & CI/CD
• API Integration (Web API Dataverse, REST)
• Azure Functions / Logic Apps
• Customer Journey Optimization