Warehouse Operations Manager - Flow

@ Frasers Group

Company Description

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience through our portfolio of established brands including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why Join Us?

Our vision: building the world’s most admired and compelling brand ecosystem. Our purpose: elevating lives with the best brands and experiences. At Frasers Group, we fear less and do more, pushing beyond comfort zones to change the future of retail.

Job Description

The Flow Operations Manager is responsible for leading the Flow Room function at Frasers Group. This role ensures smooth, efficient, and accurate order flow across the warehouse by managing order release, site occupancy, loading bay flow, and incident handling. Working closely with Shift Managers, operations, automation, planning, and Transport, you will deliver operational targets and maintain consistent, objective reporting to support decision making.

Key Focus Areas

• Achieve OTIF and delivery targets
• Reduce aged and split orders
• Improve site occupancy management
• Deliver accurate, standardised reporting
• Equip Flow Room staff with necessary tools and training
• Collaborate with cross-functional teams including Shift Managers, Planning, IT, Automation, and Transport

Responsibilities

Lead and develop the Flow Room team; manage the order release strategy and monitor OTIF performance; ensure effective site occupancy management and proactive incident escalations; drive continuous improvement and standardisation in reporting; secure necessary tools and systems; and function as a change leader as operational standards evolve.

Qualifications

• Strong background in warehouse or logistics operations
• Proven team leadership and development skills
• Analytical mindset with proficiency in WMS, Power BI, SQL or equivalent
• Excellent communication and problem-solving abilities
• Experience in incident management and cross-functional collaboration

Additional Information

Frasers Group offers a competitive benefits package alongside perks including monthly recognition, bonus schemes, exclusive events, wellbeing programs, and employee welfare support.

What’s Next?

The recruitment process will include a review of applications, a first stage behavioral interview with the Recruiter, and subsequent technical interviews with the Hiring Manager/wider team that may include a presentation or task demonstration.

Key skills/competency

Warehouse Operations, Flow Management, OTIF, Reporting, WMS, Power BI, Incident Management, Cross-functional Collaboration, Order Release, Team Leadership