Technical Support Engineer

Company Overview

FRABA Group is a global leader in advanced products for the motion control and industrial automation market, with a worldwide presence including subsidiaries in The Netherlands, Germany, Poland, USA, Singapore, and China. We are committed to offering global support to our customers.

Our Philosophy & Culture

At FRABA Group, we believe in fostering a challenging and rewarding work environment where every employee can thrive. Our core values include total information, dynamic development, competence, and fair sharing. We encourage initiative, ideas, knowledge, energy, and risk-taking, empowering individuals to make decisions regardless of their education or hierarchical position. Leadership is earned through knowledge and performance.

The Role: Technical Support Engineer

As a Technical Support Engineer, you will join our international team, operating under a B2B / independent contractor model based in Mexico. This role is crucial for ensuring our customers receive timely and high-quality technical assistance.

Key Responsibilities

• Act as the primary technical contact for both internal and external customers, providing exceptional support.
• Efficiently handle and resolve technical support requests concerning FRABA products, including rotary encoders, inclinometers, and internal production equipment.
• Develop, maintain, and continuously enhance structured product knowledge documentation to ensure consistent and scalable support.
• Design and implement effective processes, tools, and workflows to strengthen our product support infrastructure.
• Monitor and analyze product support Key Performance Indicators (KPIs), identify emerging trends, and drive necessary corrective and preventive actions.
• Collaborate on product development projects to build and maintain comprehensive product knowledge and support documentation.

We empower our team members to take initiative, share knowledge, and make decisions – it's an opportunity to grow into a leadership role at FRABA Group.

Candidate Profile & Requirements

FRABA Group seeks talented individuals eager to learn and develop new skills. While specialized know-how is valued, a strong willingness to grow is paramount. Ideal candidates will possess:

• A Bachelor’s degree (or equivalent) in Engineering, Electronics, Mechanical Engineering, Industrial Automation, or a related technical field.
• Strong communication and collaboration skills, essential for effective interaction with diverse customers and internal teams.
• A structured, analytical, and solution-oriented approach to problem-solving.
• Fluency in English (written and spoken); German language skills are a valuable asset but not mandatory.
• Availability to provide support to customers across the American time zones.
• Practical experience with industrial communication interfaces such as EtherNet/IP, J1939, IO-Link, or similar protocols.
• Ability to accurately read and understand both 2D and 3D CAD drawings and electronic schematics.
• Experience with industrial sensors, controllers, wiring, and related engineering tools.
• Exposure to product knowledge management, documentation, or technical content creation.
• Familiarity with digital support tools, including ticketing systems, knowledge bases, and data visualization software.

What We Offer

• Collaboration within a dynamic international environment, supporting customers and teams across multiple global regions.
• Flexible working hours, aligned with U.S. Central Time, providing autonomy in managing your workday.
• Participation in engaging and diverse international projects.
• A professional, open, and collaborative company culture built on initiative, trust, and continuous improvement.

Key Skills/Competency

• Technical Support
• Industrial Automation
• Customer Service
• Communication Protocols
• Troubleshooting
• Product Documentation
• CAD Drawings
• Electronic Schematics
• Ticketing Systems
• Problem Solving