Media Control Center Operator

About Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

About Fox

We believe in the future of entertainment – across all platforms and for all audiences. FOX has always given unfettered access to the moments that have collectively captivated us. The breaking story. The unmissable final. The outrageous touchdown. The shocking cliffhanger. We changed the game on sports and news production. Now we’re looking to change the game again. We are pioneering the future of news, sports and entertainment in the digital realm. It’s an audacious mission. We’re challenging ourselves to be the first to do it - to disrupt the digital entertainment category and redefine the live experience for the next generation. And we’re doing it by starting from scratch. Think of FOX as a start up with the backing of a fortune 500 corporation. You will be part of a new team with full permission to reinvent, disrupt, and build in a highly collaborative and transparent environment. FOX has always been an advocate for the disruptive spirit. And now we’re looking for like-minded people to push the boundaries on what entertainment can mean. Join us to help make the best of sports, news, and entertainment more personal, more immersive, and more interactive than ever before.

About The Role

The Media Control Center Operator I is responsible for supporting the daily inbound transmission, outbound distribution and monitoring for all linear and digital platforms. The Media Control Center Operator I interacts with Fox Sports, Entertainment, and News teams to support daily transmission needs and testing of new distribution solutions. This role is part of the Media Operations team, which is responsible for delivering a high-quality viewer experience to millions of viewers across Fox networks, digital platforms, mobile applications, websites, and licensing partnerships. In short, we bring great Fox content to YOU!

About You

• You are a team-player and care about your team's success.
• You are confident to share audacious game-changing perspectives.
• You are excited by new technology and its potential to change how things are done.
• You enjoy being part of an all-star team and working in a start-up environment.
• You are an all-star utility player with flexibility to cross-train and work in different areas.

A Snapshot Of Your Responsibilities

Media Control Center Tech Operations

• Responsible for QA, monitoring, reporting & incident management across all linear, streaming (OTT) and digital platforms.
• Performs the monitoring and switching of all inbound and outbound transmission systems.
• Helps troubleshoot and fix signal quality and routing issues and incidences according to standard operating procedures.
• Performs live transmission signal check-ins with remote production venues during live events.
• Manages rights windows during key events.
• Manages live event schedules and feed windows.
• Helps set up equipment to receive and distribute feeds to and from the media control center.
• Triage and escalate unresolved, high priority incidents to respective teams for resolution.
• Communicates status updates to management teams, affiliates and other third party or downstream partners.

Collaboration & Partnerships

• Supports Business Continuity and Disaster Recovery teams.
• Partners with Live Media, Consumer Products & Engineering and other Media Operations teams and steps in to help in other areas as needed.
• Works closely with all business units and provides world-class customer service support.

Training and Career Development

• Jumps on opportunities to learn new skills, especially in emerging technologies.
• Utilizes existing career development programs to advance career.
• Aspires to perform at the highest level to deliver high quality products.
• Makes great contributions to the team and is an all-star team player.

SCHEDULE

Dedicated to a 24/7/365 operations organization. Overnight availability is crucial. Regular weekend and holiday coverage may be required. Ability to work in an operations center environment with multiple monitors and low-light conditions.

What You Will Need

General Qualifications

• Ability to work in a fast-paced environment and make quick decisions.
• Ability to communicate with your team and your customers.

NICE TO HAVE, BUT NOT A DEALBREAKER

• A Bachelor’s Degree is awesome, but not required.
• Knowledge of emerging technologies such as 4K High Dynamic Range, and HDR10+ is a plus.
• Customer service experience.

Key skills/competency

• Media Control Center Operations
• Transmission Monitoring
• Incident Management
• Signal Quality Troubleshooting
• Live Event Support
• Distribution Systems
• OTT Platforms
• Digital Media
• Customer Service
• Team Collaboration