Reservations Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Timeless elegance and iconic glamour on the Côte d'Azur. With a guestbook signed by everyone from Elizabeth Taylor to Winston Churchill and an enviable perch overlooking the Mediterranean Sea, the palatial spread of the Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel has been the epitome of Côte d’Azur chic for more than a century. Today, sumptuous rooms with views from Nice to Monaco, Michelin-starred Provençal and Mediterranean cuisine and a lively pool club keep this landmark hotel at the forefront of Riviera life.

Your Role

We are looking for a passionate Reservations Manager (F/H) for luxury hospitality, with natural leadership skills and a drive to provide impeccable customer service while actively contributing to the commercial and revenue performance of the hotel.

As Reservations Manager, you are the pillar of our pre-stay guest relations and a key player in revenue optimization. You will lead, unite, and develop the Reservations & Guest Service Operators team, ensure operational excellence, and guarantee the smooth running of all reservation-related processes, while working closely with the Revenue Manager and sales teams.

Key Missions:

Leadership and Management

• Supervise, train, and support the Reservations and Guest Service Operators team in their skill development and retention.
• Ensure adherence to Four Seasons, Palace, LQA, Forbes, and FHR excellence standards.
• Monitor individual and collective performance, identify needs, and implement appropriate action plans.
• Manage schedules and adapt staffing levels based on activity.
• Develop knowledge of hotel services, rooms, offers, and promotions to enhance advisory quality and upsell opportunities.
• Prepare and lead monthly department meetings.

Reservation Management and Guest Relations

• Handle complex reservations, rooming lists, payment terms, and refunds.
• Provide personalized, high-end customer service across all channels (calls, emails, partners).
• Track upcoming reservations and ensure proper application of pricing strategies and booking codes.
• Master and optimize distribution channels (PMS, GDS, OTA, official website).
• Handle requests, complaints, cancellations, and no-shows with elegance and professionalism.
• Cultivate relationships with loyal customers and preferred partners.

Revenue Optimization and Commercial Coordination

• Support the Revenue Manager in implementing pricing strategies, promotions, and daily analyses.
• Manage pricing and inventory in their absence.
• Oversee events significantly impacting RevPAR (Grand Prix, Yacht Show, Easter, etc.).
• Conduct regular competitor analysis (rates, trends, novelties).
• Prepare key reports: Pick-up, DRS, Weekly Pace, Rate Strategy Sheet, etc.
• Relay Revenue directions to the team and coordinate with internal departments, Tour Operators, and OTAs.

Candidate Profile

• Minimum Bachelor's degree (Bac+2) in hospitality, tourism, or hotel management.
• Proven experience (minimum 3 years) in a similar role within a 5* or Palace hotel.
• Proficiency in hotel tools: Opera PMS, GDS, HotSoS, distribution tools, and Microsoft suite.
• Strong leadership, developed commercial acumen, and a strong customer focus.
• Ability to work autonomously, with precision and composure, even during high-activity periods.
• Excellent interpersonal skills, team spirit, and attention to detail.
• Fluent French and English; any additional language is a plus.
• Ability to collaborate effectively with all hotel departments.

BENEFITS

Join the prestigious team of Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel, and discover a career where luxury meets excellence.

As a member of our Four Seasons family, you benefit from numerous advantages:

• Career Development: Enjoy growth opportunities within one of the world's largest hotel groups.
• Discovery Stays: Experience unique complimentary or preferential rate stays at group properties (subject to seniority).
• 100% Company Health Insurance: Enjoy comprehensive health coverage fully covered by the company during your contract.
• 13th Month & Bonuses: Benefit from a 13th month (subject to seniority), profit-sharing, and referral bonuses.
• Free Parking: Easily park near the hotel.
• Quality Meals: Enjoy gourmet meals in our staff restaurant.

Joining the Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel, is more than just a job. It's becoming part of a house of excellence where every detail matters, and where your well-being is our priority.

See you soon!

Key skills/competency

• Reservations Management
• Luxury Hospitality
• Team Leadership
• Revenue Optimization
• Guest Relations
• Opera PMS
• GDS
• Distribution Channels
• Sales Strategy
• Customer Service Excellence