Barista
Four Seasons Hotels and Resorts
Job Overview
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Job Description
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Nashville, Tennessee
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
About The Role: Barista
Bacco Restaurant & Bar at Four Seasons Hotel and Private Residences Nashville is our signature Italian dining destination, known for authentic cuisine, refined service, and a welcoming atmosphere. The Barista is responsible for crafting high-quality coffee and specialty beverages while providing attentive, personalized service. This role ensures a consistent, memorable guest experience at the coffee bar and supports overall restaurant operations.
What You Will Do
- Prepare and serve a variety of coffees, teas, and specialty beverages according to established recipes and Four Seasons standards.
- Confirm guest orders, including special requests, and verify completed orders with the guest’s original request using the point-of-sale system.
- Service and take orders from guests at the bar area, providing engaging and informative descriptions of beverage origins, flavors, and preparation methods.
- Maintain a working knowledge of coffee blends, menu offerings, and specialty beverages.
- Anticipate guest needs, monitor satisfaction, make suggestions, and respond promptly to guest concerns or requests.
- Accurately close guest checks, process cash and credit card payments, and properly manage voided checks or complimentary items.
- Collaborate professionally with co-workers and supervisors to maintain smooth coffee bar operations.
- Assist with food service in the bar area, coffee bar inventory, and preparation of mixes or syrups as needed.
- Comply with all Four Seasons Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
What You Bring
- High School Diploma or equivalent.
- Minimum of one year of barista or related beverage service experience.
- Proficiency operating espresso machines and preparing a wide variety of coffee beverages.
- Ability to accurately process cash and credit card transactions.
- Strong verbal and written communication skills in English.
- Professional demeanor, attention to detail, and a team-oriented mindset.
- Ability to multitask effectively in a fast-paced environment.
What We Offer
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Employee discounts for stays at any Four Seasons property worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Additional property-specific benefits as available
Schedule & Hours
This is a full-time position with eight-hour shifts. Scheduled days and times may vary based on business needs, including mornings, evenings, weekends, and holidays.
Visa Requirements
Authorization to work in the United States is required for this role.
Key skills/competency
- Coffee preparation
- Beverage service
- Guest relations
- Espresso machine operation
- POS system
- Cash handling
- Inventory management
- Customer service
- Team collaboration
- Attention to detail
How to Get Hired at Four Seasons Hotels and Resorts
- Research Four Seasons' culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their commitment to luxury and genuine heart.
- Tailor your resume: Customize your resume to highlight relevant barista experience, exceptional customer service skills, and any experience in high-end hospitality environments, using keywords like 'luxury service' and 'guest experience'.
- Showcase your passion for service: During interviews, emphasize your dedication to creating memorable guest experiences and your proficiency in crafting premium beverages, connecting it to Four Seasons' renowned service standards.
- Prepare for situational questions: Practice responses to questions about handling demanding guest requests, managing peak service times, and working collaboratively in a fast-paced luxury hotel environment.
- Highlight specific skills: Be ready to discuss your expertise with espresso machines, various brewing methods, and your ability to upsell or describe menu items engagingly, demonstrating your value as a Barista at Four Seasons Nashville.
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