Senior AI Product Designer (EMEA)
Foundever · Šarišské Michaľany, Presov, Slovakia
- On site
- Full-time
- $130,000 / year
- Šarišské Michaľany, Presov, Slovakia
Job highlights
- Design next-gen AI-powered CX tools.
- Create intuitive user experiences for complex products.
- Collaborate with cross-functional AI teams.
- Drive product impact through user-centered design.
- Shape platform UX patterns and standards.
About the role
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for over 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
About The Role
We are looking for a Senior Product Designer to join our AI Product group and help shape the next generation of AI-powered tools used to build, test, and operate intelligent customer experience solutions. You will design end-to-end workflows for complex, technical products and help teams turn advanced AI and automation capabilities into clear, learnable, and reliable user experiences. This role is hands-on and cross-functional. You will work closely with product managers, engineers, data scientists, and operations teams to design intuitive interfaces, simplify complex workflows, and ensure our platform delivers measurable impact. You will report directly to our Director of Design.
Primary Job Responsibilities
- Own the design of complex product workflows from concept to execution, ensuring clarity, quality, and alignment with business and user needs.
- Lead discovery activities: map user journeys, gather insights, and translate them into actionable problem statements and design opportunities.
- Design end-to-end UX/UI: information architecture, flows, wireframes, prototypes, high-fidelity UI, and thoughtful edge-case handling.
- Conduct user research and usability testing to validate solutions and drive evidence-based decisions.
- Collaborate closely with product managers, engineers, and AI/operations teams to translate technical concepts into approachable tools and workflows.
- Ensure design–engineering alignment through detailed specifications, iterative reviews, and design QA.
- Contribute to and evolve our design system, improving components, patterns, and documentation to support scalable, coherent experiences across the platform.
- Promote user-centered design principles, balancing usability, performance, safety, and technical constraints.
- Champion better tooling and automation to streamline design and product delivery processes.
- Stay current with industry trends, especially in AI, automation, and platform UX, and proactively bring new ideas to the team.
What You Need In Order To Be Successful
- 4+ years of experience in product design, UX/UI, or a related field, ideally within SaaS, platform, or workflow-heavy products.
- Strong portfolio demonstrating systems thinking, interaction design depth, and shipped product impact.
- Mastery of Figma (components, variants, tokens, prototyping, libraries) and comfort with industry-standard design tools.
- Experience with user research methods and usability testing.
- Strong understanding of design systems, accessibility, and responsive or complex interface design.
- Excellent communication skills: able to clearly articulate decisions, rationale, and trade-offs to stakeholders.
- Experience working in an agile or iterative development environment.
- Motivation to learn and work within AI-driven or technical product domains.
- Experience in AI, automation, or workflow/tooling products.
- Familiarity with CX, operations, or enterprise integrations.
- Fluent English spoken and written communication skills. French or Spanish are a plus!
Why Join Us?
- Work on AI-powered products that directly shape how global brands operate and support their customers.
- Join a collaborative, diverse, and growing design team that values craft, clarity, and pragmatism.
- Opportunity to influence platform-wide UX patterns and design standards.
- Space to grow your skills, expand your impact, and learn from cross-functional AI experts.
Key skills/competency
- Product Design
- UX/UI Design
- Figma
- User Research
- Usability Testing
- Design Systems
- AI Product Development
- SaaS Platforms
- Agile Methodologies
- Interaction Design
Skills & topics
- Senior AI Product Designer
- Product Design
- UX/UI
- Figma
- User Research
- Design Systems
- AI
- Automation
- SaaS
- Customer Experience
- Agile
How to get hired
- Tailor your resume: Highlight 4+ years in product design, SaaS, and AI product experience. Emphasize your portfolio's systems thinking and shipped product impact.
- Showcase your portfolio: Demonstrate mastery of Figma and user research. Include examples of complex workflow designs and problem-solving.
- Align with Foundever's values: Research their focus on customer experience and AI innovation. Showcase your collaborative spirit and user-centric approach in your application and interviews.
- Prepare for technical and behavioral questions: Be ready to discuss your experience with design systems, accessibility, and agile environments.
- Highlight AI/automation experience: Explicitly mention any work with AI, automation, or workflow/tooling products to show your domain relevance.
Technical preparation
Master Figma features: components, variants, tokens.,Practice designing complex workflows.,Prepare case studies on AI product designs.,Review design system best practices.
Behavioral questions
Describe a complex product you designed.,How do you handle design trade-offs?,How do you collaborate with engineers?,Share an example of user research impact.
Frequently asked questions
- What is the primary focus of the Senior AI Product Designer role at Foundever?
- The Senior AI Product Designer at Foundever will focus on shaping the next generation of AI-powered tools for customer experience solutions. This involves designing end-to-end workflows for complex, technical products, translating AI capabilities into user-friendly experiences, and collaborating with cross-functional teams.
- What technical skills are essential for the Senior AI Product Designer position at Foundever?
- Essential technical skills include 4+ years in product design/UX/UI, mastery of Figma, experience with user research and usability testing, strong understanding of design systems, accessibility, and responsive/complex interface design. Experience with AI, automation, or workflow/tooling products is highly preferred.
- How does Foundever approach user research and design validation for its AI products?
- Foundever emphasizes conducting user research and usability testing to validate solutions and drive evidence-based decisions. This ensures that the AI-powered tools and workflows are intuitive, learnable, and meet both user and business needs.
- What are the opportunities for professional growth as a Senior AI Product Designer at Foundever?
- Foundever offers opportunities to grow skills, expand impact, and learn from cross-functional AI experts. You can influence platform-wide UX patterns and design standards, contributing to the evolution of AI in customer experience.
- Is this Senior AI Product Designer role at Foundever remote or on-site?
- The job description does not explicitly state the work arrangement, but given the global nature of Foundever and the mention of cross-functional teams, it is likely a remote or hybrid role. Candidates should clarify this during the application process.
- What kind of impact can a Senior AI Product Designer make at Foundever?
- A Senior AI Product Designer can significantly impact Foundever by shaping AI-powered products that redefine how global brands support customers. They will contribute to creating seamless customer experiences and improving operational efficiency through intuitive design.
- What is the expected experience level for the Senior AI Product Designer role at Foundever?
- The role requires a minimum of 4+ years of experience in product design, UX/UI, or a related field, with a strong preference for experience in SaaS, platform, or workflow-heavy products, particularly in AI or automation domains.