SAP SuccessFactors IT Systems Analyst

SAP SuccessFactors IT Systems Analyst

The Talent Acquisition IT System Analyst is a member of the HRIS Global Talent Management Team. This role is pivotal in the administration, governance, and adoption of our SAP SuccessFactors Recruiting and Onboarding systems. This role focuses on driving system initiatives that accelerate Recruiting system user adoption, elevate the user experience, and automate Recruiting process efficiencies. Working with Foundever Recruiting Stakeholders and the HRIS Global Talent Manager, this role delivers system enhancements and projects to exploit the full capabilities of system investments within the SAP SuccessFactors Recruiting and onboarding modules. The Talent Acquisition IT System Analyst is an individual contributor role reporting directly to the HRIS Manager of the Global Talent Management team for all work definition, work organization, and quality control of delivered outcomes.

Job Responsibilities

• SAP SuccessFactors Recruiting & Onboarding system administration globally.
• Act as a subject matter expert on the development and expansion of the SAP SuccessFactors Recruiting & Onboarding system processes globally with an emphasis on user adoption, process simplification, process automation, and improved user experience.
• Manage system changes to Production adhering to HRIS and IT documentation and procedural requirements.
• Manage Tier 2 and 3 Recruiting & Onboarding support tickets and respond timely, accurately, and professionally.
• Use standard analytical tools to perform root cause analysis and resolve application problems.
• Serve as subject matter expert for SuccessFactors Recruiting, Onboarding & Paradox.
• Adhere to delivery, audit, and compliance schedules for system release deliverables.
• Research, analyze, and test Recruiting & Onboarding product releases.
• Collaborate effectively with internal teams to ensure that all customer issues are resolved in a timely and professional manner.
• Perform any other tasks, duties, or services requested by their immediate superior that are related to the Recruiting technology area.

Skills And Qualifications

• 3+ years of experience working in a global organization responsible for SuccessFactors Recruiting & Onboarding.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Recruiting & Onboarding process knowledge with an emphasis on best practices.
• Strong analytical and problem-solving, solution design, requirements analysis, and documentation skills.
• Excellent time management, attention to detail, ability to multi-task, and follow-up skills.
• Global mindset and experience in global system administration for global Recruiting projects using multiple system languages.
• User-oriented with strong verbal and written communication skills across multiple organizational levels.
• Ability to consult and work collaboratively with stakeholders to manage buy-in and accomplish objectives.
• Experience with the entire SDLC lifecycle for SAP SuccessFactors Recruiting & Onboarding Modules with strong experience in RBP.
• Experience performing system audits.
• Focus on learning and continuous improvement.
• SuccessFactors RXM certification or the desire to obtain certification.
• Strong problem-solving skills and the ability to think creatively to resolve complex issues.
• Ability to work well under pressure and in a fast-paced environment.
• Ability to work independently with some supervision, while prioritizing workloads to meet deadlines.
• Ability to work as part of a team to ensure customer satisfaction.
• Proven experience with system design and configuration choices that solve business problems.
• Ability to identify, communicate, and pursue opportunities for automation, process interoperability, and efficiency.
• Proactive, strategic, and detail-oriented approaches with a strong commitment to quality, efficiency, and effectiveness.
• Experience in SuccessFactors Talent Management, Performance, and Goal modules is highly desired but not essential.
• Experience in SuccessFactors Onboarding 2.0.
• Experience in migrating from SuccessFactors Onboarding 1.0 to SuccessFactors Onboarding 2.0 implementation highly advantageous.
• Fluent in written and spoken English (C1 Level minimum).
• Ability to work US time zone hours.

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Key skills/competency

• SAP SuccessFactors Recruiting
• SAP SuccessFactors Onboarding
• HRIS System Administration
• Talent Management Systems
• System Governance
• Process Automation
• SDLC Lifecycle
• Root Cause Analysis
• System Audits
• Stakeholder Collaboration