Healthcare Customer Service Associate

Healthcare Customer Service Associate at Foundever

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. As a Customer Service Representative, you will play a vital role in assisting customers with their health plans and coverage for a well-known benefits company. As a customer advocate, you will compassionately address customer inquiries, troubleshoot issues, share product and service information, and ensure exceptional overall satisfaction. Join us in making a difference in our customers’ experiences!

Why You Should Join Us

• Pay starts at $15 per hour
• The flexibility of a remote work environment
• 100% paid training
• We provide the equipment!
• Ongoing training and skill development
• Comprehensive Benefits that include 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
• Employee Assistance Program (EAP)
• Internal growth and career advancement, 93% of our management team is promoted from within our company

What We Are Looking For

• Excellent listening and communication skills both written and verbal
• Ability to multitask and navigate between screens efficiently while assisting customers
• Enjoys working independently or with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a criminal background check
• The flexibility to work various shifts, including nights, evenings and weekends

Key Skills

• Handle inbound customer service calls
• Understanding and striving to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Ability to navigate system tools to search for answers & information

Home Setup Requirements

• A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Key skills/competency

• Customer Service
• Healthcare
• Communication Skills
• Problem Solving
• Empathy
• Adaptability
• Computer Proficiency
• Time Management
• Attention to Detail
• Teamwork