Conversational AI Engineer (German & English)
Foundever · EMEA
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- Hybrid
- Full-time
- $120,000 / year
- EMEA
Job highlights
- Develop and deploy AI chatbots and voicebots.
- Integrate AI solutions across various platforms.
- Engineer prompts and structure knowledge bases.
- Configure and maintain STT/TTS systems.
- Collaborate with global clients and teams.
About the role
About the Role
The Conversational AI Engineer (CAI) is responsible for developing and deploying Conversational AI solutions: chatbots and voicebots, using LLMs, Agentic AI, and NLU models. This role manages technical implementations and integrations across environments, ensuring compliance with standards and best practices. It combines expertise in prompt engineering, knowledge base structuring, and system integration to enable end-to-end automation and continuous improvement. The CAI Engineer also ensures safe and reliable model behavior, performs fine-tuning, proactive monitoring, and performance optimization, and oversees STT/TTS configuration and maintenance to guarantee high-quality voice and seamless telephony integration.
Job Responsibilities
- Implement system integrations for seamless automation across platforms
- Engineer prompts and structure knowledge bases to ensure accurate and context-aware responses
- Ensure safe and reliable AI model by implementing safeguards and governance measures
- Configure and maintain STT/TTS systems, ensuring high-quality voice performance and seamless telephony integration
- Document architectures, configurations, and deployment processes to maintain transparency and reproducibility
- Collaborate with cross-functional teams and work with developers, data analysts, product teams, and business stakeholders to align AI solutions with organizational goals
- Apply Agentic AI knowledge to design frameworks and provide implementation-focused recommendations
- Create best practices for hybrid bots with NLU and LLM
Skills and Qualifications
- Fluent in written and spoken English AND German (C1 level minimum)
- 5+ years experience with LLM voicebots
- Experience with machine learning and deep learning frameworks
- Knowledge of data preprocessing, feature engineering, and data pipelines
- Experience with AI models for chatbots or voicebots
- Experience with model evaluation, tuning, and deployment
- Knowledge of conversational AI platforms for chatbot and voicebot development (Cognigy a plus)
- Experience with speech technologies: STT (speech-to-text) and TTS (text-to-speech) systems
- Model deployment and integration skills, including APIs and system integrations
- Ability to monitor, evaluate, and optimize AI models for performance, scalability, and reliability
- Understanding of AI safety, bias mitigation, and ethical practices in conversational AI
- Ability to document architectures, configurations, and deployment procedures clearly
- Collaboration skills to work with product, engineering, and UX teams
Why You'll Love This Role
- Be at the forefront of CX transformation, working with leading BOT/ AI technologies, specially Genesys delivery
- Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment
- Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results
- Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills
- Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Key skills/competency
- Conversational AI Engineer
- LLMs
- Agentic AI
- NLU models
- Prompt Engineering
- Knowledge Base Structuring
- System Integration
- STT/TTS
- Machine Learning
- Deep Learning
Skills & topics
- Conversational AI Engineer
- LLM
- Agentic AI
- NLU
- Prompt Engineering
- Voicebots
- Chatbots
- STT
- TTS
- Machine Learning
- Deep Learning
- System Integration
- English
- German
How to get hired
- Tailor your resume: Highlight your LLM, Agentic AI, NLU, and STT/TTS experience.
- Showcase bilingual skills: Emphasize your C1 level English and German fluency.
- Quantify achievements: Provide data on your AI model performance and integration successes.
- Prepare for technical questions: Be ready to discuss prompt engineering and system integration strategies.
- Demonstrate collaboration: Share examples of working with cross-functional teams on AI projects.
Technical preparation
Practice prompt engineering techniques with LLMs.,Build and test STT/TTS configurations.,Integrate AI models via APIs.,Develop NLU models for chatbots.
Behavioral questions
Describe a complex AI integration project.,How do you ensure AI model safety?,How do you collaborate with diverse teams?,Share an example of client collaboration.
Frequently asked questions
- What level of German language proficiency is required for the Conversational AI Engineer role at Foundever?
- For the Conversational AI Engineer position at Foundever, fluency in both written and spoken German is required, with a minimum proficiency level of C1.
- What specific AI technologies will I be working with as a Conversational AI Engineer at Foundever?
- As a Conversational AI Engineer at Foundever, you will work with leading BOT/AI technologies, including LLMs, Agentic AI, NLU models, and Genesys delivery platforms.
- Is there an opportunity to work with global clients in this role?
- Yes, the Conversational AI Engineer role at Foundever involves working with global clients across the U.S. and EMEA regions.
- What kind of experience is expected for the Conversational AI Engineer position?
- Foundever expects candidates for the Conversational AI Engineer role to have 5+ years of experience with LLM voicebots, alongside experience in machine learning, deep learning, and AI model deployment.
- Does Foundever offer professional growth opportunities for a Conversational AI Engineer?
- Yes, Foundever offers professional growth by allowing you to work on complex, high-visibility projects, honing your technical, project management, and client relationship skills.
- What are the core responsibilities of a Conversational AI Engineer at Foundever?
- Core responsibilities include developing and deploying chatbots and voicebots, managing technical implementations and integrations, prompt engineering, knowledge base structuring, and overseeing STT/TTS systems.
- Is experience with specific conversational AI platforms a plus for this role?
- Yes, knowledge of conversational AI platforms for chatbot and voicebot development is required, with Cognigy being a specific plus for the Conversational AI Engineer role at Foundever.