Conversational AI Engineer (German & English)
Foundever · Šarišské Michaľany, Presov, Slovakia
This listing has closed — view similar roles below.
- Hybrid
- Full-time
- $110,000 / year
- Šarišské Michaľany, Presov, Slovakia
This job has expired but we can find similar roles for you — upload your resume and we'll match you.
Job highlights
- Develop and deploy AI chatbots and voicebots.
- Utilize LLMs, Agentic AI, and NLU models.
- Manage technical integrations and automation.
- Ensure AI model safety and optimization.
- Collaborate with global clients and teams.
About the role
About the Role
The Conversational AI Engineer (CAI) is responsible for developing and deploying Conversational AI solutions: chatbots and voicebots, using LLMs, Agentic AI, and NLU models. This role manages technical implementations and integrations across environments, ensuring compliance with standards and best practices. It combines expertise in prompt engineering, knowledge base structuring, and system integration to enable end-to-end automation and continuous improvement. The CAI Engineer also ensures safe and reliable model behavior, performs fine-tuning, proactive monitoring, and performance optimization, and oversees STT/TTS configuration and maintenance to guarantee high-quality voice and seamless telephony integration.
Job Responsibilities
- Implement system integrations for seamless automation across platforms.
- Engineer prompts and structure knowledge bases to ensure accurate and context-aware responses.
- Ensure safe and reliable AI model by implementing safeguards and governance measures.
- Configure and maintain STT/TTS systems, ensuring high-quality voice performance and seamless telephony integration.
- Document architectures, configurations, and deployment processes to maintain transparency and reproducibility.
- Collaborate with cross-functional teams and work with developers, data analysts, product teams, and business stakeholders to align AI solutions with organizational goals.
- Apply Agentic AI knowledge to design frameworks and provide implementation-focused recommendations.
- Create best practices for hybrid bots with NLU and LLM.
Skills And Qualifications
- Fluent in written and spoken English AND German (C1 level minimum).
- 5+ years experience with LLM voicebots.
- Experience with machine learning and deep learning frameworks.
- Knowledge of data preprocessing, feature engineering, and data pipelines.
- Experience with AI models for chatbots or voicebots.
- Experience with model evaluation, tuning, and deployment.
- Knowledge of conversational AI platforms for chatbot and voicebot development (Cognigy a plus).
- Experience with speech technologies: STT (speech-to-text) and TTS (text-to-speech) systems.
- Model deployment and integration skills, including APIs and system integrations.
- Ability to monitor, evaluate, and optimize AI models for performance, scalability, and reliability.
- Understanding of AI safety, bias mitigation, and ethical practices in conversational AI.
- Ability to document architectures, configurations, and deployment procedures clearly.
- Collaboration skills to work with product, engineering, and UX teams.
Why You'll Love This Role
- Be at the forefront of CX transformation, working with leading BOT/ AI technologies, especially Genesys delivery.
- Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment.
- Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results.
- Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills.
- Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills.
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Key skills/competency
- Conversational AI Engineer
- LLM
- Prompt Engineering
- NLU Models
- Agentic AI
- STT/TTS
- Voicebots
- Chatbots
- Machine Learning
- System Integration
Skills & topics
- Conversational AI Engineer
- AI Engineer
- LLM
- Agentic AI
- NLU
- Voicebots
- Chatbots
- Prompt Engineering
- Speech Technologies
- System Integration
- German
- English
- Foundever
How to get hired
- Tailor your resume: Highlight experience with LLMs, NLU, and STT/TTS systems, and bilingual fluency in German and English.
- Showcase project experience: Detail your involvement in implementing and deploying AI models, prompt engineering, and system integrations.
- Quantify achievements: Use data to demonstrate the impact of your work on automation, performance, and customer experience.
- Prepare for technical interviews: Be ready to discuss machine learning frameworks, conversational AI platforms, and AI safety practices.
- Demonstrate cultural fit: Emphasize collaboration skills and your understanding of Foundever's CX industry focus.
Technical preparation
Master LLM, Agentic AI, and NLU concepts.,Practice prompt engineering and knowledge base structuring.,Familiarize with STT/TTS and telephony integration.,Review ML/DL frameworks and deployment practices.
Behavioral questions
Describe a complex AI project you managed.,How do you ensure AI model safety and ethics?,How do you collaborate with diverse teams?,How do you handle project management for clients?
Frequently asked questions
- What level of German and English fluency is required for the Conversational AI Engineer role at Foundever?
- Foundever requires a minimum C1 level in both written and spoken English and German for the Conversational AI Engineer position. This ensures effective communication with global clients and internal teams.
- What are the key technologies used by the Conversational AI Engineer at Foundever?
- The Conversational AI Engineer at Foundever will work with Large Language Models (LLMs), Agentic AI, Natural Language Understanding (NLU) models, and Speech-to-Text (STT) and Text-to-Speech (TTS) systems. Experience with conversational AI platforms like Cognigy is a plus.
- Is there an opportunity to work with Genesys technology in this role?
- Yes, the role emphasizes working with leading BOT/AI technologies, specifically mentioning Genesys delivery as a key area where you'll be at the forefront of CX transformation.
- What is Foundever's experience requirement for LLM voicebots in this role?
- Foundever is looking for candidates with at least 5 years of experience specifically with LLM voicebots for the Conversational AI Engineer position.
- Does Foundever emphasize AI safety and ethical practices for this role?
- Yes, a strong understanding of AI safety, bias mitigation, and ethical practices in conversational AI is a key qualification. The role involves implementing safeguards and governance measures.
- What kind of client interactions can I expect as a Conversational AI Engineer at Foundever?
- You will work with global clients across the U.S. and EMEA, delivering cutting-edge CX solutions. The role involves managing multiple projects and clients simultaneously.
- What opportunities for professional growth are available for a Conversational AI Engineer at Foundever?
- Foundever offers opportunities to grow professionally by working on complex, high-visibility projects. You will hone your technical, project management, and client relationship skills in a dynamic environment.