Communications Director

About the Role: Communications Director at Foundever

Foundever is seeking a strategic, innovative, and results-driven Communications Director to lead internal and external communications. This pivotal role involves shaping and articulating the Foundever brand voice, driving public relations strategy, overseeing executive and corporate communications, and ensuring consistent messaging across all channels.

Job Responsibilities

• Develop and Execute Communications Strategy: Craft and implement a comprehensive communications plan that aligns with business objectives and enhances brand reputation.
• Public Relations & Media Outreach: Manage media relationships, secure press coverage, write compelling press releases, and serve as the company spokesperson when appropriate.
• Executive Communications: Support company leadership with speechwriting, talking points, interviews, and key presentations for internal and external engagements.
• Internal Communications: Ensure transparent and effective internal communications that promote employee engagement and alignment across departments.
• Crisis & Reputation Management: Prepare and lead crisis communications plans, working closely with legal and executive teams to respond swiftly and strategically to emerging issues.
• Content Development: Oversee the creation of blog posts, op-eds, newsletters, social media content, and thought leadership materials.
• Digital and Social Media Strategy: Guide messaging across social platforms and collaborate with digital teams to maximize engagement and reach.
• Measurement & Reporting: Monitor and report on the effectiveness of communication efforts using KPIs, analytics, and audience feedback.

Skills and Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field (Master’s preferred).
• 8+ years of communications experience in the tech or SaaS industry.
• Proven track record of leading successful PR campaigns and media outreach.
• Exceptional writing, editing, and storytelling skills.
• Strong leadership and team management abilities.
• Comfortable working in a fast-paced, high-growth environment.
• Experience with communication tools such as HubSpot, PRNewswire, Meltwater, or similar.

Preferred Experience

• Experience supporting a B2B or B2C technology company.
• Crisis communication training or certifications.
• Familiarity with investor and financial communications (if applicable).
• Strong network of tech/media press contacts.

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, they are the team behind the best experiences for +800 of the world’s leading and digital-first brands. Foundever’s innovative CX solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

Key skills/competency

• Communications Strategy
• Public Relations
• Media Relations
• Executive Communications
• Internal Communications
• Crisis Management
• Content Strategy
• Digital Communications
• SaaS Industry Experience
• Leadership