Bilingual Intake Navigator
Foundever
Job Overview
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Job Description
Bilingual Intake Navigator
Are you passionate about making a difference in people’s lives? Join our team as a Bilingual Intake Navigator, where you’ll be the first point of contact for patients seeking healthcare support. In this rewarding, fast-paced role, you’ll provide reassurance, prioritize patient needs, and connect them with the right care—all from the comfort of your home.
This opportunity represents an existing vacancy supporting current business operations.
Language Requirements
You must be fully proficient in both French and English (spoken and written).
Advantages Of Working With Us
- Fully Remote: Work from home
- Comprehensive Training: 4 weeks of paid training, including hands-on support and On-the-Job Training
- Competitive Pay: $15.55 to $19.90 per hour, dependent on province of residence, plus a $2.50/hr bilingual premium.
- Comprehensive Benefits: Our package includes medical, dental, life, and vision insurance, a company-matched RRSP, paid time off, free roadside assistance membership, an employee assistance program, and a wellness program.
- Supportive Team: Virtual support and ongoing coaching.
- Meaningful Work: Make a real impact by helping patients in need.
Qualifications
- High School Diploma or GED required.
- 3–6 months of customer service experience (call center experience a plus, but not required).
- Proficient in using Microsoft Office 365, Teams, and navigating a Windows environment.
- Strong empathy, communication, and problem-solving skills.
- Ability to work in a fast-paced, time-sensitive environment.
- Willingness to adhere to scheduled breaks and lunches.
Home Setup Requirements
- A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
- A quiet, distraction-free space is essential; webcam video presence will be required during training and production
- Headset for calls
- Micro shredder (to be purchased by the end of training).
This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).
Key skills/competency
- Customer Service
- Patient Support
- Bilingual Communication (French/English)
- Problem-Solving
- Empathy
- Healthcare Navigation
- Remote Work
- Microsoft Office 365
- Team Collaboration
- Time Management
How to Get Hired at Foundever
- Research Foundever's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand Foundever's commitment to customer service and employee support.
- Tailor your resume: Customize your resume to highlight customer service experience, bilingual proficiency (French/English), and any call center or healthcare support background, using keywords from the Bilingual Intake Navigator job description.
- Showcase problem-solving skills: Prepare to share examples of how you've effectively resolved customer issues, demonstrated empathy, and managed time-sensitive situations during your Foundever interview.
- Master virtual communication: Practice clear and concise communication, as the Bilingual Intake Navigator role is remote. Ensure your home setup meets Foundever's technical requirements and be ready for webcam interaction.
- Highlight bilingual capabilities: Emphasize your fluency in both French and English, as this is a core requirement for the Bilingual Intake Navigator position at Foundever, and be prepared for language assessments.
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