Pharmacy Operations Specialist (PharmD)
Foundation Health · United States
- Hybrid
- Full-time
- $110,000 / year
- United States
Job highlights
- Support health system customers with AI pharmacy platform.
- Implement platform, optimize workflows, train teams.
- Drive customer adoption and maximize value/ROI.
- Collaborate with Product, Engineering for improvements.
- Requires PharmD, health system pharmacy experience.
About the role
About Foundation Health
Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences. Our mission is to transform patient centric care by connecting fragmented infrastructure, optimizing care coordination, and removing friction from the patient journey. We refuse to adhere to the status quo; instead, we actively pioneer solutions that will shape the healthcare practices of tomorrow.
This ambitious vision is only achievable with the dedication of the right team propelling us forward. We firmly believe that a supportive and inspiring work environment fuels creativity, transforming it into groundbreaking innovation. It is this very innovation that not only benefits our organization but also positively impacts our people, partners, and most importantly, our patients.
At Foundation Health, we foster a culture that encourages our team members to broaden their horizons, urging them to bring their passion and curiosity to the workplace each day. We understand that diverse perspectives fuel progress, and we actively seek individuals who share our commitment to excellence and forward-thinking.
About The Role
As a Pharmacy Operations Specialist (PharmD), you will support health system customers through every stage of their journey with our AI-powered digital pharmacy platform - from kickoff and go-live through long-term adoption and growth. You'll bring deep pharmacy and pharmacy operations expertise throughout the implementation process, helping customers configure the platform to optimize their workflows and training their teams with confidence. Once customers are live, you'll shift into a customer success motion helping drive adoption and identifying opportunities to maximize value/ROI for our health system customers.
This role is ideal for a PharmD who has worked for a health system pharmacy or at a healthcare technology company supporting health system customers. You'll combine clinical and operational credibility with a structured, consultative approach across the entire customer journey.
What You'll Do
Implementation Support
- Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization
- Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan
- Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols
- Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live
- Participate in customer onsites, virtual meetings, and calls
- Help prepare customer-facing materials including training guides, onboarding documentation, and go-live checklists
- Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap
Post-Go-Live Support
- Support the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadership
- Partner with Customer Success to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagement
- Support regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align on goals
- Drive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilities
- Help identify and pursue expansion opportunities - including additional use cases, user growth, and new departmental adoption - in partnership with the Sales, Customer Success, and Account Management teams
- Serve as the voice of the customer internally, channeling post-go-live feedback and insights to the Product team to inform the roadmap
Cross-Functional Collaboration & Process Improvement
- Collaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requests
- Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help build scalable playbooks
- Provide internal enablement to support teams on pharmacy workflows, terminology, and best practices
- Contribute to the development and maintenance of implementation and CS templates and internal resources
What We're Looking For
Required:
- PharmD or equivalent clinical background strongly preferred; deep understanding of health system pharmacy operations is required
- 3–5+ years of experience working for a health system pharmacy
- Experience using Epic or Cerner EHRs
- Proven ability to engage credibly with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy)
- Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal support
- Strong project management and organizational skills - you keep things on track and follow through consistently
- Clear, professional communicator in writing and in meetings, able to translate pharmacy workflows into configuration decisions, training, and strategic conversations
- Proactive, ownership-oriented mindset - comfortable working in a fast-paced, entrepreneurial environment where flexibility and initiative are critical
- Proficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office)
Preferred:
- Experience with Home Infusion or Specialty Pharmacy workflows
- Experience at an early stage or growth stage healthcare technology company that supports health system customers
- Experience implementing healthcare SaaS, clinical informatics, or pharmacy systems (e.g., EHR, pharmacy dispensing, medication management)
- Familiarity with customer success methodologies, health scoring, or CRM tools (e.g., Salesforce, Gainsight)
- Familiarity with Atlassian products (Jira, Confluence) or Agile development processes
Key skills/competency
- Pharmacy Operations
- Customer Success
- Implementation Support
- Healthcare Technology
- AI-powered platform
- Patient Experience
- EHR Systems (Epic, Cerner)
- Project Management
- Cross-functional Collaboration
- Clinical Informatics
Skills & topics
- Pharmacy Operations Specialist
- PharmD
- Health System Pharmacy
- AI Pharmacy Platform
- Digital Health
- Customer Success
- Implementation
- EHR
- Epic
- Cerner
How to get hired
- Tailor your resume: Highlight PharmD, health system pharmacy operations, EHR experience (Epic/Cerner), and customer relationship management.
- Craft a compelling cover letter: Emphasize your understanding of AI-powered pharmacy platforms and your passion for transforming patient care.
- Prepare for interviews: Be ready to discuss your experience with pharmacy workflows, implementation support, and customer success strategies.
- Showcase project management skills: Provide examples of how you've managed projects, driven adoption, and collaborated cross-functionally.
- Demonstrate initiative: Highlight your proactive, ownership-oriented mindset and comfort in a fast-paced environment.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Pharmacy Operations Specialist role at Foundation Health?
- The Pharmacy Operations Specialist at Foundation Health focuses on supporting health system customers by implementing and optimizing their AI-powered digital pharmacy platform, ensuring successful adoption and maximizing value.
- What qualifications are essential for the Pharmacy Operations Specialist position?
- Essential qualifications include a PharmD or equivalent clinical background, deep understanding of health system pharmacy operations, 3-5 years of health system pharmacy experience, and familiarity with EHR systems like Epic or Cerner.
- How does Foundation Health leverage AI in its digital pharmacy platform?
- Foundation Health utilizes an AI-powered digital pharmacy platform to seamlessly connect operational infrastructure with patient experiences, aiming to optimize care coordination and streamline the patient journey.
- What kind of customer interactions can I expect as a Pharmacy Operations Specialist?
- You'll engage with health system pharmacy teams, leaders, and end-users through discovery sessions, training, business reviews, and ongoing relationship management, acting as a key point of contact post-go-live.
- What are the key differences between implementation support and post-go-live support in this role?
- Implementation support involves guiding customers from contract to go-live, configuring the platform, and training users. Post-go-live support focuses on driving adoption, maximizing value, conducting business reviews, and identifying expansion opportunities.
- How does this role contribute to Foundation Health's product development?
- As the voice of the customer, you'll channel implementation and post-go-live feedback, insights, and requests to the Product and Engineering teams, directly influencing the platform's roadmap and future features.
- Is experience in healthcare technology companies a requirement for this role?
- While experience at an early-stage or growth-stage healthcare technology company is preferred, deep understanding of health system pharmacy operations and a PharmD are required. Prior experience supporting health system customers is highly valued.
- What opportunities exist for professional growth at Foundation Health?
- Foundation Health fosters a culture of learning and innovation, encouraging team members to broaden their horizons. This role offers growth through cross-functional collaboration, exposure to cutting-edge technology, and involvement in shaping future healthcare practices.