Google Workspace Admin - Software Engineer
Fossil Group, Inc. · Bengaluru, Karnataka, India
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- On site
- Full-time
- $75,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Administer Google Workspace and collaboration tools.
- Provide high-quality end-user application support.
- Manage incidents and service requests effectively.
- Communicate with users and stakeholders clearly.
- Improve collaboration service performance and efficiency.
About the role
About Fossil Group
At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven by technology and our core values: Authenticity, Grit, Curiosity, Humor, and Impact. If you are a forward-thinker who thrives in a diverse, global setting, we want to hear from you.
Make an Impact
We are seeking a Google Workspace Admin (Collaboration Support Engineer) to join our Information Technology team at Fossil Group in Bengaluru, Karnataka. If you are passionate about collaboration tools and delivering seamless end-user support, this could be the perfect role for you. In this dynamic and global company, you will play a key role in ensuring the reliability, performance, and continuous improvement of our Collaboration Services ecosystem.
What you will do in this role
Application Support & Incident Management
- Provide high-quality application support ensuring adherence to SLAs for response and resolution times
- Manage incidents and service requests through ITSM tools in line with IT Operations policies and procedures
- Troubleshoot and resolve low to medium complexity issues across collaboration platforms
- Analyze business impact of incidents and ensure minimal disruption to users through timely resolution
Collaboration Tools Administration
- 1-3 years of exp in Google Workspace Administration
- Support and maintain collaboration platforms including Google Workspace, WordPress, DocuSign, ClickUp, QuickBase, Jira, and similar tools
- Perform user administration, access management, and system configurations
- Track application updates and manage version control to ensure system stability
Stakeholder Communication & Service Excellence
- Provide clear, timely communication to users and stakeholders on incidents, updates, and resolutions
- Build strong relationships with internal stakeholders to enhance service delivery and user satisfaction
- Deliver a high standard of customer service while managing competing priorities
Documentation, Governance & Continuous Improvement
- Maintain accurate and up-to-date support documentation and knowledge base articles
- Ensure compliance with change and release management processes
- Monitor service metrics and suggest improvements to enhance performance and efficiency
- Participate in rotational on-call support as required
Who You Are
- Hands-on experience as a Google Workspace Administrator
- Experience supporting collaboration tools such as WordPress, ClickUp, DocuSign, QuickBase, Jira, or similar platforms
- Experience in end-user support across multiple technologies in a global environment
- Familiarity with ServiceNow or equivalent IT Service Management tools
- Understanding of change management, release management, and software development lifecycle
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills with the ability to explain technical concepts in business terms
- Strong customer service mindset with the ability to manage stakeholders effectively
What We Offer
- Competitive compensation and benefits package
- Support for work-life balance, including time-off programs
- Hybrid work opportunities, where applicable
- Learning and development support
- Employee product discounts
- An inclusive, collaborative, and values-driven workplace
At Fossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We’re committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team.
We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
If you need any accommodations during the interview process, just let us know at careers@fossil.com.
Key skills/competency
- Google Workspace Administration
- Collaboration Tools Support
- Incident Management
- ITSM Tools
- End-User Support
- Stakeholder Communication
- Service Excellence
- Documentation
- Change Management
- Problem-Solving
Skills & topics
- Google Workspace Admin
- Collaboration Support Engineer
- IT Support
- Incident Management
- ServiceNow
- End-User Support
- ITSM
- WordPress
- DocuSign
- Jira
- Bengaluru
- Information Technology
How to get hired
- Tailor your resume: Highlight your Google Workspace administration and collaboration tool experience. Quantify achievements in incident resolution and SLA adherence.
- Craft a strong application: Emphasize your understanding of IT Service Management, change management, and global support environments.
- Prepare for technical questions: Be ready to discuss troubleshooting scenarios for Google Workspace and other collaboration platforms.
- Showcase soft skills: Demonstrate your communication, customer service, and problem-solving abilities during the interview.
- Research Fossil Group: Understand their values, products, and commitment to innovation and impact.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Google Workspace Admin at Fossil Group?
- The primary responsibilities include administering and supporting Google Workspace and other collaboration tools like WordPress, DocuSign, and Jira. You'll also provide end-user support, manage incidents, and contribute to service improvement.
- What experience is required for the Google Workspace Admin role at Fossil Group?
- We are looking for candidates with 1-3 years of experience specifically in Google Workspace Administration. Experience supporting a variety of collaboration tools and providing end-user support in a global environment is also crucial.
- Does Fossil Group offer hybrid work opportunities for this role?
- Yes, hybrid work opportunities are available for this role, where applicable, allowing for a balance between remote and in-office work.
- What kind of collaboration tools, besides Google Workspace, will I support at Fossil Group?
- You will support a range of collaboration platforms including WordPress, DocuSign, ClickUp, QuickBase, and Jira, among others.
- What is the company culture like at Fossil Group for this IT role?
- Fossil Group fosters an inclusive, collaborative, and values-driven workplace. They emphasize authenticity, grit, curiosity, humor, and impact, encouraging employees to bring their unique perspectives.
- How does Fossil Group support employee development for an IT professional?
- Fossil Group provides learning and development support to help employees grow their skills and advance their careers within the company.
- What is the typical incident resolution process at Fossil Group for IT issues?
- Incidents and service requests are managed through ITSM tools, following IT Operations policies and procedures, with a focus on adhering to SLAs for response and resolution times.
- Are there on-call duties associated with the Google Workspace Admin position?
- Yes, participation in rotational on-call support is required for this role to ensure continuous service availability.