Senior People Business Partner

About Forward Financing

Forward Financing is a financial technology company based in Boston, Massachusetts, with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

We are seeking an experienced Senior People Business Partner to provide strategic human resources support and guidance to our GTM (Go-To-Market) and Underwriting departments. The ideal candidate will possess a deep understanding of HR practices and will demonstrate the ability to align People initiatives with business objectives to drive organizational success. You own ‘raising the bar.’ Through partnership with the broader People & Culture Team and your stakeholders, you will design and execute inbound and outbound talent strategies and programs that excite top talent to work at Forward Financing.

In This Role You Will

• Collaborate with senior leadership to develop and implement People strategies that support business goals and promote a high-performance culture within sales, marketing, and customer success functions.
• Oversee development and retention strategies for the GTM and Underwriting departments, ensuring the attraction and retention of top-tier talent in sales, marketing, and customer-facing roles.
• Lead performance evaluation processes, including goal setting, feedback, and development planning, to enhance employee performance and career growth across teams.
• Partner with leadership to design and implement organizational structures and processes that enhance efficiency and support scalability.
• Collaborate with stakeholders on workforce planning, talent acquisition, and succession planning to ensure the right people are in place to achieve business objectives.
• Guide teams through organizational changes, ensuring effective communication and minimizing disruption to business operations.
• Serve as a trusted advisor to employees and management, addressing employee relations issues, conducting thorough investigations, and resolving conflicts to maintain a positive and motivating work environment.
• Identify training and development needs and work with the Sr. Manager of Talent Enablement to create and implement programs that support employee growth.

Required Skills And Experience

• Bachelors Degree in HR or other business-related field.
• 5+ years of experience as an HRBP, 3+ years of direct GTM support.
• Experience supporting high-volume workforces with monthly performance-based incentives, within sales, underwriting or customer support/collection environments.
• Must have experience working with a global workforce of between 400-500 employees.
• Exceptional communication and problem-solving skills.
• Excellent interpersonal and relationship management strengths when working with different levels of management.
• Strong understanding of US and Canadian labor laws and regulations pertaining to hourly employees, including wage and hour compliance, overtime and scheduling or experience working with outside counsel (Dominican Republic labor laws is a plus).
• Experience with the following Lattice, Rippling & ChangeEngine is a plus.

Compensation & Benefits

Annual Targeted Salary: $165,000-195,000 USDAnnual Target Bonus: 12%

At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture.

Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.

Forward Financing Core Values

• Drive the Mission: We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”
• Keep It Real: We value direct communication, candid feedback, and authenticity. We are an open book.
• Act with Kindness: We create an environment where caring is cool and helping is the norm. We do the right thing.
• Shoot for Extraordinary: We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

Key skills/competency

• HR Strategy
• Talent Management
• Employee Relations
• Workforce Planning
• Organizational Development
• Performance Management
• GTM Support
• HR Compliance
• Compensation
• Business Partnering