Risk Analyst, Fraud Operations

Risk Analyst, Fraud Operations at Forward Financing

Forward Financing is a financial technology company based in Boston, Massachusetts, with team members throughout the United States, Dominican Republic, and Canada. The company is dedicated to unlocking capital for small businesses across America. Recognized as a Best Place to Work and certified as a Great Place To Work®, Forward Financing invests in its employees, technology, and customer experience with a vision for long-term success.

This Risk Analyst, Fraud Operations role focuses on developing profitable strategies to mitigate fraud risk while maintaining a low-friction customer experience. The analyst will investigate, create, implement, and validate various risk segmentation strategies and policies using complex data, advanced analytical, statistical, and profitability approaches. This position requires cross-collaboration with other teams and extensive use of data to derive insights and develop robust fraud risk strategies.

The Risk Analyst, Fraud Operations will leverage diverse data sources including on-us performance, digital risk, identity verification, credit bureau, transactional, and alternative data to evaluate the risk of fraudulent applications for both new and repeat customers.

Both first and third-party fraud will be a primary focus for the analytics, which may include underwriting, portfolio monitoring, customer experience, and other ad hoc analysis. This position offers high visibility within the underwriting team and will be instrumental in mitigating risk for Forward Financing.

In This Role You Will

• Review accounts and fraud cases to identify risk-separating behaviors.
• Extract data using SQL and perform ad hoc analysis.
• Develop machine learning models using tools such as Python.
• Optimize prompts for agentic AI to automate high-risk behavior detection.
• Design and monitor fraud mitigation strategies that minimize friction for legitimate applicants.
• Develop and execute strategies to investigate accounts opened under suspected ID theft.
• Oversee relationships and integrations with external data providers and scoring vendors.
• Conduct root cause analysis on early defaults and fraud claims defects.
• Develop and maintain reports to measure progress against strategic business goals.
• Work with autonomy and proactively identify opportunities.
• Partner with underwriting, operations, analytics, portfolio strategy, customer experience, legal, and compliance teams.

Why You Should Apply

• Mission-driven company: Contribute to providing fast, flexible funding for underserved small businesses, ensuring they have access to financial support.
• Flexibility is a top priority: Enjoy empowerment to choose your work location (home, office, or hybrid) with flexible hours, supporting a remote-first culture.

Role Requirements

• Sound knowledge of working with large datasets using SQL and Python.
• Strong background in building, developing, and maintaining reporting in Tableau.
• A hands-on attitude with the ability to prioritize and multitask deliverables.
• Excellent communication and organizational skills.
• 3+ years of analytical experience in consumer or business lending, preferably in credit risk or fraud.

Compensation

The annual targeted salary for this Risk Analyst, Fraud Operations role is $106,000 - $133,000, with an annual target bonus of 10%. Forward Financing is committed to fair and transparent compensation, using a market-based approach to ensure competitive and equitable pay aligned with performance.

Total Rewards

Forward Financing offers a comprehensive total rewards package, including medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, an annual professional development budget, and charitable donation match. As a remote-first company, flexibility is paramount, focusing on impact over location. Employees can utilize premiere office locations for in-person collaboration, complemented by virtual and in-person team-building activities.

Forward Financing Core Values

• Drive the Mission: Believe in financial opportunity for underserved small businesses.
• Keep It Real: Value direct communication, candid feedback, and authenticity.
• Act with Kindness: Create an environment where caring and helping are the norm.
• Shoot for Extraordinary: Inspire innovative thinking and continuous improvement, never settling for yesterday’s best.

About Us

Forward Financing is a fintech company based in Boston, Massachusetts, with a distributed team across the US, Dominican Republic, and Canada. Since 2012, they have provided over $4.5 billion in funding to more than 87,000 small businesses by simplifying requirements and streamlining processes with advanced proprietary technology. The company holds an A+ rating from the Better Business Bureau and an Excellent / 4.6 stars rating on Trustpilot.com, reflecting its dedication to empowering both its team and customers.

Key skills/competency

• Fraud Mitigation
• Risk Analysis
• SQL
• Python
• Machine Learning
• Data Analytics
• Strategy Development
• Tableau
• Identity Verification
• Compliance