Web and Form Specialist

About FortisBC

As the province’s largest energy provider with over 100 years of experience, FortisBC delivers renewable energy, natural gas, electricity and propane to 1.3 million customers. Join a safe, inclusive and diverse team of over 2,800 employees committed to shaping a stronger energy future in B.C.

Responsibilities

The Web and Form Specialist will:

• Maintain corporate web applications and online forms to meet client objectives.
• Review, design and revise forms to reduce redundancy and inefficiency.
• Utilize web templates to create consistent form layouts.
• Act as liaison between internal and external end users for smooth publication.
• Manage administration, procurement, storage, and distribution of forms.
• Oversee website and forms governance including content management and cloud-hosted electronic signature systems.
• Coordinate production of Corporate Manuals and binder artwork.
• Troubleshoot first-level web-related operational issues.
• Participate in web-based projects including testing and identifying enhancements.

Requirements

• Certificate in Web Development, Digital/Graphic Design or related field.
• Minimum two years direct experience in web management or forms design.
• Advanced knowledge of website infrastructure, web content management systems, HTML, CSS, and online form creation.
• Sound working knowledge of VisualBasic, Word, Excel, Adobe Acrobat and Illustrator.
• Familiarity with video streaming sites and digital graphic design.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as in a team and provide customer service in a complex organization.
• Strong research, trend analysis and troubleshooting skills.

Key skills/competency

• Web Management
• Form Design
• HTML
• CSS
• Content Management
• Graphic Design
• Customer Service
• Troubleshooting
• Vendor Negotiation
• Technical Support