Technical Documentation Specialist

About Fors Marsh

At Fors Marsh, we take on issues that matter. We are a team of researchers, advisors, and communicators working together to shape the systems that shape our lives. We look at human behavior from all angles to design targeted solutions that influence decision-making and move people to action. We are committed to the problem, not just the project, and we are intentional about taking on work and forming partnerships that balance purpose, people, planet, and profit. We are a certified B Corporation, a Just employer, and a 2019-2025 Top Workplace. We hold ourselves accountable to the values that have always defined us. And those values drive us to be the best possible versions of ourselves-for each other, our communities, our clients, and the world.

Who We Are Looking For

Fors Marsh is seeking an organized and motivated Technical Documentation Specialist to join the Military Personnel & Family Research division. This individual’s primary responsibility will be to conduct administrative and technical editing tasks in support of a military research-focused client; tasks include maintaining style and template guidance, providing training and user support to team members and the client, compiling complex documents, coordinating compliance reviews, and disseminating products. This job is best suited for an individual who possesses strong organizational and time management skills, excels in tasks requiring attention to detail, demonstrates excellent verbal and written communication, continuously strives to learn and develop, and prefers working in a cooperative environment.

Responsibilities

• Perform administrative tasks such as data entry, document management, and maintaining internal records.
• Maintain client records using methods that comply with their standards and procedures under supervisor guidance.
• Contribute to revisions in SOPs and records management as required by supervisor.
• Assist team members with the creation of complex documents, providing detailed reviews of content and form (organization, visual design, grammar, punctuation, terminology) for consistency with client-specific style guides.
• Provide technical editing services, ensuring documents meet quality standards and are clear, accurate, and aligned with technical guidelines.
• Focus on MS Word and PowerPoint, providing administrative and basic technical support to users.
• Learn applicable software tools by thoroughly reading and maintaining training and reference documentation.
• Maintain and enhance template sets, including MS Word and PowerPoint templates.
• Under supervision, complete web content maintenance tasks, including posting documents to the web using the client’s content management system and maintaining a list of policy officials for website notifications.
• Draft and release off-cycle communications of updates to OPA.mil, ensuring information is accurate and timely.
• Create and distribute public affairs approval forms and submit to the Office of Security Review and the Defense Technical Information Center.
• Assist with other publication, web content, and communications support needs as necessary.
• Advise the client and Fors Marsh team members on related requests, offering guidance and recommendations under general supervision.
• Support other administrative tracking and coordination activities as needed.

Qualifications

• Bachelor’s degree or Associate’s degree and experience, or equivalent combination of education & experience.
• 2-5 years relevant work experience.
• Proficient in Microsoft Office, particularly Word and PowerPoint.
• Strong organizational and time management skills; able to manage, track, and prioritize competing tasks.
• Skilled in applying publication styles and guidelines to products; editing experience preferred.
• Clear and effective oral and written communication for internal and external audiences.
• Strong customer service skills and orientation.
• Strong attention to detail and rigorous in quality control of own work.
• Experience and comfort with preparing and facilitating virtual and/or in-person training for groups of 5-20 participants.
• Technical aptitude for learning new procedures and tools over time in this role.
• Ability to work independently without close supervision and as a team member.

Applicants may be tested on document editing and documentation samples may be requested. Applicants must be comfortable working with sensitive topics such as suicidal ideations. Applicants will be subject to a low-level government security investigation and must meet eligibility criteria for access to sensitive information. Must be a U.S. Citizen and consent to a full background check due to our federal contract requirements. Applicant must be willing to travel once annually to support in-person training, if requested based on project needs.

We Offer

• Ability to make an impact on people’s lives, both internal and external to the organization.
• Top-tier health, dental, vision, and long and short-term disability coverage all covered at 100% for employee coverage.
• Remote work.
• Company culture that values balance and allows employees to take leave as they require it to balance responsibilities without worrying about depleting available leave hours.
• A floating holiday bank.
• Generous matching retirement contributions and no vesting period starting the third month of employment.
• Dedicated training and development budgets.
• Paid time off for volunteering.
• Participation in Fors Marsh staff-led affinity groups.
• Product and service discounts through the certified B Corp network.

Key skills/competency

• Technical Documentation
• Editing
• Microsoft Office
• Microsoft Word
• Microsoft PowerPoint
• Attention to Detail
• Organizational Skills
• Time Management
• Communication Skills
• Training