Want to get hired at Foothill Credit Union?

Digital Product Specialist

Foothill Credit Union

Arcadia, California, United StatesOn Site

Original Job Summary

Digital Product Specialist

Foothill Credit Union is seeking a Digital Product Specialist to support and execute Digital Banking initiatives at our Arcadia, CA headquarters.

Role Overview

This hybrid role involves executing digital banking strategy, innovation, data reporting, and member training to enhance online and mobile banking experiences.

Digital Banking Responsibilities

  • Provide budget input for online/mobile enhancements.
  • Collaborate with technical teams and project management.
  • Manage service tickets & support resolutions.
  • Strategize deployment of online/mobile roadmap items.
  • Administer Digital Banking projects and back-office duties.

Data Extraction & Reporting

  • Prepare monthly digital experience reports.
  • Monitor JIRA tickets for timely resolutions.
  • Create dashboards and track system performance.
  • Extract data for improvement recommendations.
  • Maintain documentation and manage outages.

Member Digital Experience

  • Deploy marketing assets on digital platforms.
  • Review survey feedback and collaborate on improvements.
  • Recommend and prioritize new features.
  • Streamline processes and support product development.

Digital Experience Development & Training

  • Manage digital test groups and document feedback.
  • Collaborate with programming for testing and UAT.
  • Support team and member training initiatives.
  • Coordinate staging environment testing and report findings.

Requirements

High School Diploma required; six years Customer Service/Sales experience preferred; knowledge of credit union industry; experience with online banking and mobile application deployment is a plus.

Other Essential Skills

  • Excellent communication and customer service skills.
  • Proficiency in Microsoft Office Products.
  • Ability to assess problems and provide practical solutions.
  • Professional behavior and team collaboration.

About Foothill Credit Union

Foothill Credit Union is a full-service institution known for exceptional service, community involvement, and industry accolades including a five-star rating from Bauer Financial.

Key skills/competency

  • Digital Banking
  • Data Reporting
  • Member Training
  • Project Management
  • Customer Service
  • Technical Collaboration
  • Dashboard Analytics
  • Test Group Management
  • Digital Innovation
  • Communication

How to Get Hired at Foothill Credit Union

🎯 Tips for Getting Hired

  • Research Foothill Credit Union: Understand their digital banking initiatives and community focus.
  • Customize your resume: Highlight experience with digital products and banking.
  • Emphasize technical skills: Include data reporting and dashboard analytics.
  • Prepare examples: Showcase problem solving and collaboration projects.

📝 Interview Preparation Advice

Technical Preparation

Review digital banking platforms and APIs
Practice data extraction and dashboard creation
Familiarize with JIRA, FLUX, and Confluence
Study online/mobile banking case studies

Behavioral Questions

Demonstrate teamwork in project examples
Discuss solving digital issue challenges
Explain handling tight deadlines
Describe customer service resolution methods