Senior Product Manager

Position Overview

Follett Higher Education is a leading educational service provider and omnichannel retailer, supporting over 6 million students through 1,100 physical and 1,750 eCommerce campus stores across North America. At Follett, we are passionate problem-solvers and challenge-seekers dedicated to delivering exceptional results for our customers while inspiring, enabling, and celebrating the higher education journey.

We are seeking an experienced Senior Product Manager who will lead the development and execution of a core area of our product offering. Collaborate with design, engineering, and stakeholders to define product strategy, shape customer experiences, and drive growth in the education sector.

Responsibilities

• Product Strategy & Vision: Define and communicate a compelling product vision aligning with company goals and market trends.
• Product Roadmap Ownership: Build and maintain a prioritized roadmap driven by customer needs and market research.
• Product Development: Lead full product lifecycle from discovery to launch with cross-functional collaboration.
• Customer & Market Insights: Engage with users and stakeholders, perform competitive analysis, and identify opportunities.
• Stakeholder Collaboration: Serve as primary contact ensuring transparency with internal teams including sales, marketing, support, and operations.
• Go-to-Market Support: Work with marketing and sales to develop strategies for successful rollouts and onboarding.
• Product Performance: Define, track, and analyze product metrics and KPIs to drive improvements.
• Team Leadership & Mentorship: Mentor junior product managers, fostering a collaborative and innovative culture.

Qualifications

• Bachelor's degree or equivalent experience.
• 6+ years of product management experience with cross-functional teams.
• Proven track record in driving growth through end-to-end product development.
• Excellent communication and presentation skills.
• Willingness to travel up to 10%.

Preferred Qualifications

• Experience in education technology, preferably in higher education.
• Understanding of the course materials lifecycle.
• Data-driven mindset with experience in product analytics.
• Proficiency in SQL for querying databases.

Key skills/competency

• Product Strategy
• Roadmap
• Development
• Customer Insights
• Stakeholder Collaboration
• Go-to-Market
• Metrics
• Team Leadership
• Mentorship
• SQL