Technical Support Engineer II

@ Flywire

Company Overview

Flywire is a global payments enablement and software company on a mission to deliver the world’s most important and complex payments. With over 1000+ FlyMates across 14 offices, they digitize payments in education, healthcare, travel, and B2B sectors in over 240 countries.

The Opportunity

The Technical Support Engineer II will work directly with customers and internal teams to support Flywire SFS, eStore, and TPI products for clients in US/Canada. Responsibilities include managing tickets, troubleshooting issues using web-based products and command-line tools, and collaborating with development teams.

Key Responsibilities

• Manage and complete customer and department tickets adhering to SLA requirements.
• Communicate complex queries clearly via email and phone.
• Investigate product components and their workflow impacts.
• Utilize command-line tools and web applications to resolve issues.
• Collaborate with development teams to propose solutions and product enhancements.

Qualifications

• 3-5 years of technical support engineering experience.
• Expertise in MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting.
• Outstanding verbal and written communication skills.
• Experience with Zendesk, Confluence, Jira, Sumologic, and Google Gemini.
• Preferred background in higher education, FinTech, or payment industry.
• B.S. degree in a related Science & Engineering field; Master’s is a plus.

Technologies We Use

• Bash shell and standard linux command line
• SQL
• Java

Benefits & Additional Information

• Competitive compensation including Restricted Stock Units.
• Employee Stock Purchase Plan (ESPP) and immersive onboarding.
• Global dynamic team with robust talent and development programs.
• Flexible work environment with remote work options (#LI-Remote).

Key skills/competency

• Technical Support Engineer II
• Troubleshooting
• CUSTOMER SUPPORT
• MYSQL
• UNIX
• HTML
• Shell Scripting
• Command-line
• Zendesk
• Jira