Job Overview
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Job Description
Software Support Engineer
Floowi Inc. is seeking a Software Support Engineer to join a technology company in the financial services sector. This company provides software solutions focused on risk analysis, compliance, and portfolio insights, operating under a B2B SaaS model.
About the Role
This role focuses on resolving technical issues, fixing bugs, and ensuring the quality and reliability of a software platform used by financial professionals. You will work across both backend and frontend systems to investigate problems, implement fixes, and validate new feature releases. The position also includes proactive monitoring to detect issues early and supporting customer onboarding and implementations. You will collaborate closely with engineering and support teams to improve system stability and prevent recurring issues.
Key Responsibilities
- Investigate and resolve customer-reported and proactively detected bugs across backend and frontend systems, identifying root causes and implementing fixes.
- Monitor dashboards, logs, and alert systems to detect issues early and perform proactive health checks across critical workflows.
- Validate new feature releases in staging and production environments, identifying errors and ensuring quality before and after deployment.
- Support technical onboarding and implementation for new customers, including data validation, integrations, and issue resolution.
- Document root causes, resolutions, and recurring issues while contributing to knowledge bases, playbooks, and internal documentation.
Qualifications
- 2+ years of experience working with Python and Django for backend development and debugging.
- 2+ years of experience with JavaScript and React for frontend debugging and issue resolution.
- Strong proficiency using browser debugging tools such as Chrome DevTools.
- Experience investigating bugs using logs, error tracking tools, and root cause analysis methods.
- Ability to monitor systems using dashboards, alerts, and logs to proactively detect issues.
- Experience with SQL and data analysis for troubleshooting and reporting.
- Familiarity with staging and production environments, including testing and release validation processes.
- Experience documenting technical issues, resolutions, and processes clearly.
- Advanced English (C1+).
Location and Schedule
- 100% Remote (LATAM only)
- Full-time, aligned with EST
- Start Date: ASAP
Compensation & Benefits
- Competitive salary in USD
- Remote-first flexibility. Work from anywhere.
- A monthly flexible benefits budget, in addition to your salary.
- PTO and paid U.S. holidays
Key skills/competency
- Software Support Engineer
- Python
- Django
- JavaScript
- React
- Debugging
- Bug Resolution
- System Monitoring
- SQL
- Technical Documentation
How to Get Hired at Floowi Inc
- Tailor your resume: Highlight Python, Django, JavaScript, React, and debugging experience relevant to Floowi Inc.'s Software Support Engineer role.
- Craft a compelling cover letter: Express your passion for financial technology and remote work, emphasizing your problem-solving skills.
- Prepare for technical questions: Be ready to discuss bug investigation, root cause analysis, and system monitoring strategies.
- Showcase collaboration: Demonstrate your ability to work effectively with engineering and support teams.
- Highlight your English proficiency: Ensure your advanced English skills are evident throughout the application process.
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