Technical Account Manager

About Flock Safety

Flock Safety is the leading safety technology platform, connecting cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

With nearly $700M in venture funding and a $7.5B valuation, the company is scaling intentionally and is driven by urgency, collaboration, and bold thinking.

The Opportunity

The Technical Account Manager role is a hybrid technical enablement and support position. You will serve as the go-to technical resource for agency admins, analysts, and training leads. In addition, you will act as an internal product SME, supporting Customer Success Managers (CSMs) with product training, enablement, and technical questions.

• Manage a book of Safe City accounts.
• Create and execute tailored training plans.
• Provide frontline technical support and troubleshoot issues.
• Collaborate cross-functionally with Product, Engineering, and Support teams.
• Travel up to 70-80% for on-site training and support.

Key Responsibilities

• Customer Support: Triage inbound questions, resolve issues, and escalate when necessary.
• Training & Enablement: Deliver onboarding and refresher sessions; run "Train the Trainer" programs.
• Internal SME: Provide technical guidance to CSMs and participate in customer calls.
• Collaboration: Work with cross-functional teams to refine processes and improve customer experience.

90 Day Plan

First 30 Days: Integrate into operations, support Safe City accounts, and participate in training sessions.

First 60 Days: Standardize support processes, lead walkthroughs, and improve internal resources.

90 Days & Beyond: Own technical guidance, analyze training metrics, and drive continuous process improvements.

Salary & Perks

• Base salary of $150,000 plus stock options.
• Flexible PTO, fully-paid health benefits, family leave, and other comprehensive perks.
• Travel requirements up to 70-80%.
• Opportunity to earn CJIS certification as a condition of employment.

Key skills/competency

• Technical Support
• Training
• Customer Success
• Account Management
• Troubleshooting
• Product Expertise
• Collaboration
• Process Improvement
• Onboarding
• Communication