CX Data Analyst - Transportation

@ Flip

About Flip

Flip is leading innovation in customer support AI-powered call automation. With a strong presence in eCommerce/Retail, Healthcare, and Transportation, Flip integrates with client tech stacks to personalize every call. They continuously evolve using real customer conversations for precision in CX.

Role Overview

The CX Data Analyst - Transportation will support fleet customers by analyzing call data, collaborating with Sales, Customer Success, and Product teams to drive optimization, and identifying trends to automate calls.

Key Responsibilities

• Analyze client call metrics to identify trends and wins.
• Generate clear visualizations and ad-hoc reports aligned to KPIs.
• Support Sales and Customer Success with storytelling on data.
• Collaborate cross-functionally to share insights and identify gaps.
• Conduct A/B testing to measure impact on performance and revenue.
• Explore game-changing statistics in the transportation and voice automation space.

Who You Are, As an Analyst

This role is ideal for recent graduates or those finishing internships, with an eagerness to kick start a career in SaaS CX. Experience with Excel, BI tools, and SQL is a plus.

Who You Are, As A Person

Detail-oriented, driven, and eager to support teammates with a consistent track record of overachievement in any field. You thrive on new challenges and always aim to learn and grow.

Work Environment & Benefits

Flip is an international company with offices in the UK, NYC, and LA. The role is based onsite in Sheffield, UK. Employees enjoy comprehensive healthcare, unlimited vacation with special time off during the summer and year-end, and a strong commitment to diversity and inclusion.

Key skills/competency

• Data Analysis
• Reporting
• Visualization
• SQL
• Excel
• BI Tools
• A/B Testing
• Trend Identification
• Collaboration
• Problem Solving