Customer Success Manager
@ Flint

New York, NY
$120,000
On Site
Full Time
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXX******* @flint.ai
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Job Details

About Us

Founded in 2023, Flint is an AI platform built for schools. In just two years, we’ve partnered with 250+ schools across the U.S. and abroad. We’ve doubled revenue in the last six months, and now we’re building the foundation of our Customer Success team.

We’re looking for our founding member within the CS team to work directly with our Head of CS, Jacob. This person will help scale customer success without shortcuts to ensure every school not only renews but expands with Flint.

The Role

As a Customer Success Manager at Flint, you will own over 100 customer relationships including individual private and international schools. Responsibilities include:

  • Going above & beyond to meet customer needs
  • Driving adoption & renewals with regular check-ins and ensuring 110% NRR
  • Anticipating customer needs and delving into classroom feedback
  • Owning the Flint Help Center, writing Intercom articles, creating training guides, and building scalable internal processes
  • Supporting onboarding by guiding new schools through rostering, integrations, and tech/admin setup
  • Handling inbound support tickets in Intercom for quick resolution and clear communication

This is a high-ownership role that involves wearing many hats including support, onboarding, renewals, writing, and process creation. You must thrive in a fast-paced environment with high expectations.

Who You Are

You are not just another CSM; you are someone ready to grow with Flint. You are extremely personable, curious, a strong writer, a quick learner, and high-energy with the resourcefulness to meet customer demands even beyond your typical responsibilities.

Bonus Points For

Experience in EdTech or teaching and prior experience in CS or account management at a fast-growing startup.

What We Offer

Competitive salary, meaningful equity, health and dental insurance, and the opportunity to be the first CSM hire at one of the fastest-growing EdTech startups, shaping the foundation of our CS team.

Key skills/competency

  • customer success
  • account management
  • renewals
  • onboarding
  • customer support
  • communication
  • writing
  • process creation
  • proactive
  • edtech
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How to Get Hired at Flint

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer success achievements.
  • Research Flint: Understand their AI platform and EdTech focus.
  • Practice case studies: Showcase problem solving in CS.
  • Prepare for behavioral questions: Focus on onboarding and renewals.

📝 Interview Preparation Advice

Technical Preparation

Review customer support tools.
Learn basic integration processes.
Study onboarding procedures.
Prepare writing samples.

Behavioral Questions

Describe a challenging CS case.
Explain proactive customer engagement.
Share conflict resolution experience.
Discuss teamwork in fast-paced settings.

Frequently Asked Questions