Business Improvement Manager - Air Fulfilment
@ Flight Centre Travel Group

Auckland, Auckland, New Zealand
A$120,000
On Site
Full Time
Posted 22 days ago

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Email Hiring Manager

XXXXXXXX XXXXXXXXXXX XXXXXXXX***** @flightcentre.com
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Job Details

About The Opportunity

This role requires a dynamic individual with a passion for Air Fulfilment, Content Distribution and Process Improvement. You will collaborate with key stakeholders to identify areas where processes, operations, or strategies can be enhanced to improve efficiency, productivity, and overall performance.

What You Will Be Doing

  • Manage offshore relationships, resources and monitor SLAs.
  • Facilitate system administration, testing, and release management.
  • Oversee RPA and Chat bots automation for increased uptake.
  • Design systems and processes to boost consultant productivity and efficiency.
  • Lead projects using structured methodologies and update stakeholders regularly.
  • Collaborate with technical specialists and change teams for smooth transitions.
  • Analyse, validate, and document current and future processes and requirements.

What You Will Need

  • Minimum 5 years' travel industry experience.
  • 3 years in system admin roles or experience with offshore partners.
  • Understanding of Air Fulfilment (Ticketing), content distribution systems and booking flows.
  • Experience in new product development and customer/product analysis.
  • Proficiency in process design and business analysis.

Added Advantage

  • Multi GDS knowledge.
  • Project management experience using established methodologies.
  • Senior leadership or influential role experience.

Work Hours

Monday to Friday, from 8:30 am to 5:30 pm, with occasional extended hours for global partners.

What You'll Enjoy

  • Inclusive Culture: Experience a unique team environment at Flight Centre Travel Group.
  • Equal Opportunity: All qualified candidates are encouraged to apply.
  • Learning & Development: Individualized professional growth pathways.
  • Exclusive Discounts: Enjoy staff discounts with top retailers and services.
  • Travel Perks: Access family travel discounts and global opportunities.
  • Employee Wellbeing: Mental Health and Corporate Social Responsibility programs.

Key skills/competency

Air Fulfilment, Content Distribution, Process Improvement, Offshore Management, System Administration, RPA, Automation, Project Management, Stakeholder Communication, Business Analysis

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How to Get Hired at Flight Centre Travel Group

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it for process improvement roles.
  • Research Flight Centre Travel Group: Understand their culture and projects.
  • Highlight travel industry experience: Emphasize system admin skills.
  • Prepare for technical and behavioral questions: Use case examples from past roles.
  • Follow application guidelines: Ensure all required documents are included.

📝 Interview Preparation Advice

Technical Preparation

Review RPA and automation case studies.
Familiarize with system admin tools.
Update process mapping and flow design skills.
Study project management methodologies.

Behavioral Questions

Describe a past process improvement challenge.
Explain teamwork in difficult situations.
Discuss managing stakeholder disagreements.
Detail how you adapt to change.

Frequently Asked Questions