Fraud Investigator

About Flexiti and Questrade Financial Group

Questrade Financial Group (QFG), through its companies including Flexiti Financial Inc., provides a wide range of financial services, leveraging cutting-edge technologies to develop innovative products. Flexiti, as part of QFG, focuses on delivering better, more affordable ways for customers to manage their money.

QFG fosters a culture of innovation, where technology serves both its team and customers. The company views AI as a collaborative and transformative enabler, actively seeking individuals who can integrate it into their daily work to create efficient employee experiences and cutting-edge customer solutions. Join a diverse, inclusive, and collaborative hybrid environment that encourages continuous growth and allows you to unleash your creativity.

Employee Benefits at Flexiti

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

The Fraud Investigator Role

The Fraud team at Questrade Financial Group is responsible for proactively and comprehensively combating fraud to mitigate fraud and reputational risks, ultimately helping Canadians achieve greater financial success and security.

As a Fraud Investigator, you will be crucial in investigating, documenting, and conducting root cause analyses on all types of fraud within Questrade Financial Group. Your investigative techniques will strengthen fraud capabilities across all products and services. You will conduct timely and accurate reviews of various fraud types on Flexiti's portfolio, ensuring alerts and investigations are evaluated, documented, managed, and escalated according to standard operating procedures. This role involves close collaboration with internal and external partners, and direct interaction with clients during investigations.

Key Responsibilities

• Monitor and analyze information from detection systems, tools, reports, or manual evaluations to determine required actions.
• Analyze and process Fraud / dispute cases, ensuring adherence to internal service levels, policies, and procedures.
• Support the collection of evidence for incident reports, loss prevention, litigation, criminal prosecution, management information, and process improvements.
• Document investigation actions and findings to develop and maintain account/case files.
• Engage with clients through various communication channels to deliver an outstanding client experience and enhance financial security.
• Educate and advise stakeholders and clients on security needs and provide tailored solutions to prevent fraud losses.
• Promote operational excellence within the department while conducting thorough investigations.
• Provide input and develop recommendations for process and customer service improvements.
• Maintain productive relationships with all internal and external stakeholders.
• Prepare reports, notifications, and activity/case filings for upper management or as required.
• Exercise judgment to identify, diagnose, and solve problems related to fraud.
• Stay abreast of financial crimes risk trends, relevant regulations, and compliance standards.
• Perform other duties or accountabilities as needed.

Candidate Profile

We are seeking a Fraud Investigator who:

• Has 2+ years of experience in financial services, risk management, and/or financial crimes (e.g., AML, Fraud).
• Possesses excellent written and verbal communication skills.
• Is self-motivated, energetic, results-oriented, and committed to adding value.
• Demonstrates strong analytical and problem-solving skills, with the ability to question data and recognize trends.
• Can develop and use structured approaches to identify root causes and opportunities.
• Understands the impact of their work on the company and customer journey.
• Possesses in-depth knowledge of risk and technology management as applied to fraud and/or criminal risk.
• Is a critical, outside-the-box thinker.

Additional Assets

• Bilingual (English / French)
• Knowledge of financial products, services, and processes
• Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

Work Environment and Compensation

Operating hours are 8 am to 9 pm, Monday to Sunday, with shifts scheduled 5 days per week, not exceeding 40 hours. The base salary range is $55,000 - $65,000 CAD, commensurate with experience, skills, and geographic location within Canada. The total compensation package includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Key skills/competency

• Fraud Investigation
• Risk Management
• Financial Crime Analysis
• Root Cause Analysis
• Compliance & Regulations
• Data Analysis
• Problem Solving
• Client Engagement
• Communication Skills
• Financial Services Knowledge