3 hours ago

Technical Support Engineer

FiveRivers Technologies

On Site
Full Time
PKR 0
Lahore, Punjab, Pakistan

Job Overview

Job TitleTechnical Support Engineer
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered SalaryPKR 0
LocationLahore, Punjab, Pakistan

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Job Description

About FiveRivers Technologies

FiveRivers Technologies is looking for a proactive and technically strong Technical Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.

Responsibilities

  • Troubleshoot and resolve database and data integration issues using SQL and ERP knowledge.
  • Troubleshoot data ingestion issues and perform network troubleshooting to ensure seamless data flow.
  • Support customers in leveraging analytics, dashboards, and workbench tools to manage shortages, inventory, and procurement tasks.
  • Analyze and resolve issues related to data synchronization, log analysis, and system integrations (AWS, Git, CI/CD).
  • Collaborate with Customer Success, Product, and Engineering teams to address customer needs and drive continuous improvement.
  • Create and maintain clear documentation for internal teams and customers.
  • Contribute to standard work processes, ensuring consistency and best practices in customer support.
  • Participate in process improvement initiatives and share insights to enhance customer outcomes.
  • Use tools such as Jira, Gitlab, and Slack for cross-functional collaboration.

Requirements

  • 5+ years in a support engineering or technical customer support role, ideally in SaaS or supply chain environments.
  • Strong SQL skills and experience with ERP integrations.
  • Proficiency with AWS, Git, CI/CD, and familiarity with AI tools.
  • Experience troubleshooting data ingestion issues and performing network troubleshooting.
  • Experience writing and maintaining unit tests and ensuring code quality.
  • Excellent communication skills for documentation and customer interaction.
  • Ability to work collaboratively in a fast-paced, remote, and team-oriented environment.
  • Familiarity with Jira and Gitlab is a plus.
  • ABAP development experience is a bonus.

Key skills/competency

  • Technical Troubleshooting
  • SQL Databases
  • ERP Integrations
  • AWS Cloud Services
  • Git Version Control
  • CI/CD Pipelines
  • Network Diagnostics
  • Customer Support
  • Data Analytics
  • Documentation

Tags:

Technical Support Engineer
Troubleshooting
client support
data integration
network troubleshooting
system performance
customer collaboration
documentation
process improvement
issue resolution
analytics support
SQL
ERP
AWS
Git
CI/CD
Jira
Gitlab
Slack
AI tools
ABAP

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How to Get Hired at FiveRivers Technologies

  • Research FiveRivers Technologies' culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
  • Tailor your resume for Technical Support Engineer roles: Highlight relevant experience with SQL, AWS, Git, and troubleshooting, customizing for FiveRivers Technologies' needs.
  • Showcase your technical prowess: Prepare to discuss your expertise in data integration, network troubleshooting, and system integrations during interviews.
  • Emphasize problem-solving and communication: Share examples of successful customer support, collaboration with engineering teams, and clear documentation practices.
  • Network effectively within FiveRivers Technologies: Connect with current employees on LinkedIn to gain insights and potentially learn about internal referrals.

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