Senior DevOps Engineer

@ Five9

About Senior DevOps Engineer Role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, leveraging cloud innovation while celebrating diversity and inclusive team-first culture.

Role Overview

This position spans Infrastructure Reliability and Platform Engineering with equal responsibility for OpenStack and Rancher-managed Kubernetes environments. The engineer will lead the lifecycle of both platforms, ensuring scalable, secure, and observable foundations that support mission-critical workloads.

Key Responsibilities

• OpenStack Management: Design, automate, and operate multi-tenant clusters ensuring performance and lifecycle automation across Nova, Neutron, Octavia, Manila, Cinder, Ironic, and Glance.
• Kubernetes Operations: Design and maintain bare-metal clusters using GitOps-driven automation with tools like Fleet, Argo CD, Terraform, and Helm, secured via RBAC and network policies.
• Cross-Platform Integration: Enable interoperability and shared observability stacks using Prometheus, Grafana, and Loki/EFK.
• SRE Best Practices: Apply capacity planning, high availability, resilience, incident response, and continuous improvement standards.

Required Expertise

7+ years in infrastructure, platform or SRE roles with hands-on mastery of both OpenStack and Rancher Kubernetes production environments. Proficiency with Terraform, Ansible, Helm, Argo CD and scripting languages (Python/Go/Bash), along with deep Linux internals and performance tuning.

Preferred Expertise

• Advanced networking and scheduling (VXLAN, BGP, NIC offload, NUMA-aware scheduling, SR-IOV, and PCI passthrough)
• OpenStack integrations and upgrade validations (Magnum, Tempest/Rally)
• Kubernetes add-ons and security hardening (Fleet, Longhorn, CIS Scanning, CKA/CKS)
• Compliance with PCI, FedRAMP, SOC2, FIPS, CIS, NIST standards
• Contributions to upstream OpenStack or Kubernetes projects

Work Location & Compensation

This role is fully remote for candidates residing outside the 50-mile radius of our San Ramon office; candidates within the radius require a hybrid arrangement with three days each week in office. Competitive base salary and total compensation package including bonus, stock, and incentives.

Benefits

Health, dental, and vision coverage beginning day one, disability, life insurance, 401k with match, innovative mental health support, generous employee stock purchase plan, and comprehensive paid time off including parental leave.

Key skills/competency

Senior DevOps Engineer: OpenStack, Kubernetes, Rancher, Automation, SRE, Terraform, Ansible, GitOps, Observability, Linux