Franchise Business Coach

@ Five Star Franchising LLC

Company Overview

Based in Denver, CO, Gotcha Covered is a leading provider of custom window treatments across the U.S. and Canada. Our franchise model offers a low-overhead, high-margin business with lifestyle flexibility and a solid reputation (4.9 stars) for exceptional customer experiences, innovative products, and strong franchisee support.

Role Summary

The Franchise Business Coach is responsible for providing assertive, franchisee-centered guidance. You will prepare and support a diverse community of franchisees to grow expeditiously, exponentially, and responsibly by focusing on core areas such as operations, sales, marketing, customer service, and CRM software.

Key Responsibilities

• Deliver and continuously improve training programs for franchise launches.
• Revise training materials to maintain relevance and effectiveness.
• Partner with Franchise Owners to strengthen operational execution and achieve revenue goals.
• Provide coaching, resources, and standardized best practices.
• Consult on day-to-day operational issues and develop actionable plans.
• Utilize KPI dashboards and business intelligence tools to support franchisees.
• Analyze financial statements to identify trends, opportunities, and compliance issues.
• Lead monthly performance calls with franchisees to review KPIs and guide improvements.
• Address compliance or performance issues by recommending corrective actions.
• Act as a trusted advisor to experienced business owners and leaders.
• Drive measurable performance improvements through strategic coaching.
• Support special projects to enhance franchisee training and network success.

Additional Information

The role is in-office in Denver, CO and requires up to 20% travel.

Qualifications and Experience

• Bachelor’s degree in Business Management or related field (or equivalent experience).
• 3–5 years of experience coaching individuals one-on-one and in groups.
• Background in franchising, window treatments, or training development is a plus.
• Advanced knowledge in customer service, relationship management, and general business strategies.
• Proven ability to coach both thriving and underperforming franchisees.
• Strong analytical skills with the ability to interpret financial statements.
• Exceptional written and verbal communication skills.

Benefits

• Medical, Dental, and Vision Insurance
• Long-Term and Short-Term Disability Insurance
• Supplemental Life Insurance
• 401(k)
• Generous Paid Time Off

Equal Opportunity Employer

Five Star Franchising is an equal opportunity employer. Hiring decisions are made without regard to any protected status. Qualified individuals with disabilities may be entitled to reasonable accommodations under applicable laws.

Key skills/competency

• Franchise
• Coaching
• Training
• Operations
• Sales
• Marketing
• Customer Service
• CRM
• Analysis
• Compliance