Customer Compliance Coordinator

@ Fitness Passport

About Us

At Fitness Passport, we are driven by a clear purpose — to make fitness more accessible, so more people can lead active and healthier lives. Established in 2006, we partner with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, offering access to a wide range of gyms and wellness resources.

The Role

Join our Network Development Team as a Customer Compliance Coordinator! In this role, you will ensure the accuracy and efficiency of visit data shared between facilities, members, and Fitness Passport. You will work closely with facility partners, internal teams, and external stakeholders to optimise data processes, support compliance, and drive improvements in our network operations.

What You Will Be Doing

• Conduct monthly reviews and audits of facility visitations ensuring compliance and minimal disruptions.
• Communicate with members and facility staff to confirm visit data and resolve discrepancies.
• Provide first-class customer service to facility suppliers and strengthen relationships.
• Ensure visit capture is compliant with Fitness Passport requirements and resolve reporting issues.
• Assist with member audits to validate eligibility and reduce invalid visit data.
• Identify, document, and improve key processes for both internal staff and facilities.
• Maintain accurate records, track audit outcomes, and deliver timely reports.
• Assess risks related to visit capture and audit outcomes.

About You

You have strong data analysis skills, a keen eye for detail, and excellent interpersonal, influencing, and relationship management abilities. Outstanding written and verbal communication skills, a high level of organisation, and the ability to work independently in a fast-paced environment are essential. Experience with CRM databases, MS Office Suite, and Adobe is highly desirable, along with previous customer service experience. Knowledge of the fitness industry or membership-based organisations is a plus.

What You’ll Love

• Your own Fitness Passport membership for gym and wellness facility access.
• Three paid well-being days per year for rest and recharge.
• Hybrid and flexible work arrangement with three days in our Sydney head office.
• A generous work-from-home allowance to support our hybrid model.
• Ongoing wellness perks, social events, and recognition programs.

How to Apply

Click ‘Apply’ to be directed to Jobs by Employment Hero. Sign up with your email if you don’t have an account. It only takes 2 minutes to submit your application. If it’s a match, our Talent Team will contact you for a quick screening call. We can’t wait to meet you!

Key skills/competency

• Data Analysis
• Customer Service
• Compliance
• Auditing
• CRM
• MS Office
• Adobe
• Communication
• Process Improvement
• Risk Assessment