13 days ago
Customer Service Representative
FIS
On Site
Full Time
$45,000
Hamburg, Hamburg, Germany
Job Overview
Job TitleCustomer Service Representative
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$45,000
LocationHamburg, Hamburg, Germany
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Job Description
About the Role
Join FIS as a Customer Service Representative in our Hamburg Barmbek ServiceCenter. You will support credit card customers with inquiries and chargebacks by processing and resolving requests and documenting them in our systems.
Team Overview
Work in a modern, international team dedicated to credit card fraud prevention, customer service, and back office support. FIS values internal promotions and career development.
Key Responsibilities
- Record customer chargeback requests
- Process and document customer interactions in various systems
- Engage with customers via phone and written communication
What You Bring
- Completed education (GED acceptable) and relevant experience
- Attention to detail and ability to manage stress
- Fluent German written and spoken
- Team spirit and quick learning for company guidelines
- Minimum availability of 20 hours per week
Preferred Qualifications
- Good PC skills in MS Office
- Vocational training is a plus
What FIS Offers
- Diverse, responsible role with broad scope
- Numerous training and development opportunities
- Modern international work environment
- Attractive salary and benefits including pension, health management, flexible hours, and benefit card
Key Skills/Competency
- Customer Service
- Chargebacks
- Kreditkarte
- Documentation
- Communication
- Fraud Prevention
- MS Office
- Teamwork
- Detail Oriented
- Problem Solving
How to Get Hired at FIS
- Customize resume: Tailor your skills to customer service.
- Research FIS: Learn about FIS's fintech innovations.
- Highlight language skills: Emphasize fluent German experience.
- Prepare for behavior: Demonstrate calm in stressful situations.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What qualifications do I need for FIS Customer Service Representative role?
02Is previous experience in chargebacks required at FIS?
03What does a typical day look like for a Customer Service Representative at FIS?
04How does FIS support career growth in the Customer Service role?
05What technical skills are important for this role at FIS?
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