Operations Analyst

Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages and a Health Spending Account
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Flex-work environment
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

The Operations Analyst is responsible for providing advice and consultative support to address issues, create efficiencies, and implement solutions across our suites of products and services.

Role

• Design new or redesign existing processes, document existing business processes, policies, and procedures, ensuring legislative and regulatory compliance.
• Possess a critical eye for identifying organizational systemic risks and opportunities within processes and procedures, providing appropriate recommendations.
• Collaborate with internal business partners to address areas of opportunity and take action.
• Methodically gather, analyze, and validate system data while playing an integral part in all areas from process design to implementation and communication, aligning policies and procedures with the FirstOntario strategy.
• Meticulously document and work through issues encountered during process improvement initiatives.
• Serve as the expert in the resolution of business operations issues for the team and organization.
• On an ongoing basis, provide researched input to system test plans, ensuring they meet business requirements, functionality, performance, and operational efficiency.
• Work with tight deadlines and provide valuable input on projects to enhance and customize products and processes to exceed operational needs.
• Manage project work packages and provide regular detailed status reports to your team, offering recommendations on corrective action if deliverables are in jeopardy.
• Actively support the Manager, Operations by providing firsthand feedback on team performance, training, and coaching.
• Enjoy staying ahead of the curve regarding Financial Service Industry operations trends and best practices.
• Work collaboratively with colleagues and other departments.
• Align your values with the Mission, Vision, and Values of FirstOntario.
• Communicate in a fashion that is respectful and well understood.
• Build and utilize working relationships with internal business partners across the organization and external contacts.
• Utilize Lean methodology to streamline work processes and realize cost and resource efficiencies.
• Be a change leader as FirstOntario continues to adapt to new and exciting ways of delivering business services.
• Maintain and encourage open and honest business relationships within the team and throughout the credit union.
• Consider health & safety as a primary concern to ensure the overall well-being of self and others.
• Perform other duties as required.

Required Skills

• Post-secondary diploma or degree in business or minimum of three (3) years of hands-on equivalent industry experience.
• Experience with automation tools and resources, and the ability to utilize them for operational excellence and efficiency.
• Ability to rapidly grasp processes and identify potential efficiencies (including automation).
• Lean certification with a deep understanding of Agile methodologies and frameworks such as Scrum and Kanban.
• Experience working on major projects with time management skills to achieve project deliverables and deadlines.
• Effective communication including the ability to influence SMEs and business stakeholders towards change, automation, and continuous improvement.
• Minimum three (3) years technical writing experience in developing business process documentation with the support of business owners and SMEs.
• Expert knowledge of MS Office Suite and other related systems.
• Strong organizational, analytical, and problem-solving skills with keen attention to detail in working with operations issues.
• Quick to respond to requests for support and service.
• Flexible and adaptable to changing priorities.
• Inherently demonstrate a high level of integrity and be trustworthy.
• Strong interpersonal and communication skills.
• Ability to take action in difficult and challenging situations and deal with uncertainty.
• Awareness and mitigation of enterprise risk factors, ensuring compliance with applicable regulations, legislation, and FirstOntario policies and procedures.
• Open to flexible work hours as required.

Key skills/competency

• Operations Management
• Business Process Improvement
• Lean Methodology
• Agile Frameworks
• Data Analysis
• Technical Writing
• Risk Mitigation
• Stakeholder Management
• Automation Tools
• Regulatory Compliance