Event Technology Manager

About the Role

At FIRST, a leading global brand experience agency, the Event Technology Manager plays a critical role within the FIRST Solutions team. This role involves representing the FIRST brand for a Fintech client by supporting registration websites, integrating new technology platforms, and managing data for both virtual and in-person events.

Key Responsibilities

• Advise on user experience for pre-event and onsite registration.
• Implement and manage event registration websites, apps, and technology.
• Troubleshoot technical issues and manage client communications.
• Oversee database management, reporting, and data integrity.
• Coordinate with the event delivery team on logistics and production.
• Manage technology vendors and negotiate contracts.
• Assist in training new joiners and mentor existing staff.
• Travel up to 15% annually for on-site event management.

Required Skills and Experience

• 5-7+ years in Event Technology and Attendee Management.
• Experience with registration platforms (Cvent, Bizzabo, Certain, Qualtrics, etc.).
• Proficiency with virtual meeting platforms (Intrado, GlobalMeet, Zoom, WebEx, etc.).
• Advanced Microsoft Excel skills including VLOOKUP; proficient in PowerPoint.
• Project management experience with the ability to handle multiple projects.
• Strong written and oral communication skills.
• Experience in client management and influencing by example.
• Knowledge of HTML, CSS (a plus) and basic programming skills.

Benefits and Perks

FIRST offers a robust benefits package including Medical, Dental & Vision, 401(k), flexible spending accounts, generous paid time off, wellness stipends, mobile phone allowances, and access to various professional services. Global opportunities exist across 7 countries with headquarters in London, New York, and Singapore.

Key skills/competency

• Event Management
• Registration Platforms
• Data Management
• Technical Troubleshooting
• Client Communication
• Project Management
• Microsoft Excel
• HTML/CSS
• Vendor Management
• Event Analytics