Learning and Growth Operations Manager

Overview

The Learning and Growth Operations Manager at First United Bank is responsible for strategic governance and operational oversight of enterprise-wide Learning and Development (L&D) programs. This role ensures alignment of all L&D efforts—including content development, facilitation, and program delivery—with organizational goals and quality standards.

Key Responsibilities

The Manager will:

• Provide governance for L&D initiatives and ensure alignment with strategic objectives.
• Manage the instructional design team, including project prioritization and resource allocation.
• Lead development and management of the internal Learning Partner Program.
• Collaborate with business leaders and trainers to drive adoption of consistent L&D practices.
• Evaluate training program effectiveness through data analysis and KPI measures.
• Maintain standards for content, instructional quality, and compliance audits.

Additional Duties

Other responsibilities include adhering to First United Bank policies, maintaining a professional appearance, completing required compliance training, and performing other duties as assigned.

Employee Specifications

The ideal candidate will have a Bachelor’s degree in a related field, 5-7 years of L&D or instructional design experience, strong project management skills, and expertise in adult learning theory and e-learning development.

Location

This position is located in Plano-Parkwood.

Key skills/competency

• Strategic Governance
• Instructional Design
• Learning and Development
• Program Management
• Content Development
• Project Management
• Data Analysis
• Stakeholder Collaboration
• Compliance
• Team Leadership