Manager and Team Lead, Application Business Analyst IT

Manager and Team Lead, Application Business Analyst IT

Reporting ToSenior Manager, IT Business AnalysisFull-Time/Part- Time1 year ContractPosting DateApril 9, 2026Closing DateApril 23, 2026Salary Range$96,026 - $153,641Hours Of Work8:30 a.m. – 5:00 p.m.Grade16.4Office Location:TorontoGreat location! Steps away from the main public transit stationWhat We OfferHighly competitive compensation package which includes a base salary, bonus, benefits, and career advancement opportunities!Eligibility for benefits is dependent on the terms of employmentThe OpportunityReporting to the Senior Manager of the Business Analysis Community of Practice within IT, the Manager of Application Business Analyst, guides their team in Business Analysis principles. They excel in requirements gathering, documentation, and information management, partnering with Product Owners and Agile Delivery Team to ensure alignment with standards. Leading complex projects, they provide strategic guidance and mentor other BAs. Representing the BA Community, they establish and implement foundational practices, promote continuous improvement, and advocate for mentorship within the profession. They share accountability for the BA roadmap through problem-solving and process governance.How You Will Contribute

• Help build and manage a team of high performing Business Analysts
• Support, coach, educate and train prospects in the best practices of the profession
• Promotes a ‘People Strategy” mindset to continuously attract, retain, develop and motivate team members
• Fosters an inclusive work environment, communicates vision, values and strategy
• Effectively manage succession and development planning
• Help establish and improve analysis KPIs as well as performance and work standards
• Promote high level of professional service by understanding Client needs across highly complex and cross functional initiatives
• Ensure the team delivers clear, accurate and thoroughly documented requirements that support both system and process changes
• Proficient in Agile Delivery Frameworks and Business Analysis Playbooks, providing continuous coaching and mentoring to the team on estimation, development, and maintenance of requirement work items, traceability matrices, and other project deliverables.
• Drives continuous improvement and ongoing strategy refinement of the IT Business Analysis Community of Practice across people, processes, guidelines, tools and supporting technologies
• Conducts interviews for new hires as required
• Conducts Performance Reviews
• Complete other duties as assigned by the Manager.

The Experience You NeedSkills and Attributes:

• Demonstrated Business Analysis leadership with repeated practice in a variety of complex situations to bridge the gap between Business and Technology partners
• Considered as SME in the BA foundation irrespective of Product or Services, Technology or Platform and Line of Business they support
• Proven ability to influence at the Management level and above
• Deliver effective communications and presentation material at the executive level
• Strong interpersonal, verbal, and written communication skills, adept at handling ambiguity, resistance, and resignation in any setting.
• Self-managed individual with the ability to deliver on enterprise objectives with minimal supervision
• Ability to self-motivate, prioritize, and meet deadlines in a seamless execution whether on-site or remote.
• Highly resourceful with a proactive / go-getter attitude, personable and thrives in a dynamic work environment
• Advance expertise in delivering and collaborating within a Matrix Environment
• Plans for allocation of resources in line with unit goals, technical and business objectives.
• Effective Team Building and Relationship Management skills
• Keen interest in new and emerging technologies
• Adherence to policies / procedures to ensure AML requirements are met when applicable
• Experience in large, cross functional enterprise initiatives within a fast-paced work culture is required
• Experience in the mortgage and/or financial services industry is preferred.

Education/Certification/Experience Requirements

• Bachelor's degree in Computer Science, Engineering, Business, or related field.
• 5+ years of experience as a Senior Technical Business Analyst (Senior Business Systems Analyst) for software development projects
• 2+ years of experience in management or equivalent leadership role within an IT Business Analysis team
• Prior experience in the development of the Business Analysis Community of Practice strongly preferred
• Certified Business Analysis Professional (CBAP) required
• Certified PMP, CSM, CSPO, CDMP and ITIL are all assets
• Solid technical skills, including experience with programming languages, web technologies, and database systems.
• Well versed in Agile methodologies, Scrum framework and software development life cycle (strong preference on prior experience operating in an Agile environment with an Agile mind-set such as a PO or SM)
• Prior Consulting experience an asset
• Advance expertise with modeling tools like MS Visio and Analytical tools like MSQL and MS Power BI
• Advance analytical, logical and business knowledge
• Advance in Business Process Modelling (BPM) preferred
• Familiarity with the mortgage and/or financial services industry is preferred.

Working Environment And Physical Demands Analysis

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment (2-3 days in office)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The Team You’ll JoinFounded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.#FNLOON

Key skills/competency

• Business Analysis Leadership
• Team Management
• Requirements Gathering
• Agile Methodologies
• Stakeholder Management
• Process Improvement
• Mentorship
• IT Business Analysis
• Financial Services
• Project Management