Operations Services Supervisor
@ First Citizens Bank

Mooresville, North Carolina, United States
$85,000
On Site
Full Time
Posted 12 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @firstcitizens.com
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Job Details

Overview

Be a First Citizens person by joining our branch team and making a difference at First Citizens Bank. As an Operations Services Supervisor, you will manage the operational aspects of a branch and guide service line associates while processing teller transactions, addressing customer queries, and supporting branch sales efforts.

Responsibilities

  • Provide operational oversight and ensure compliance with branch policies.
  • Research and resolve transaction and cash discrepancies.
  • Hire, supervise, and manage performance of service line associates.
  • Process transactions accurately and efficiently.
  • Educate customers on bank services and digital banking capabilities.
  • Refer customers to appropriate bank partners for additional solutions.

Qualifications

Candidates must have either a Bachelor's Degree with 1 year or a High School Diploma/GED with 5 years of experience in financial services, customer service, bank operations, or branch operations management. Preferred candidates have management or supervisory experience and a solid understanding of retail banking products and operations.

Key Skills/Competency

  • Management
  • Customer Service
  • Adaptability
  • Teamwork
  • Flexibility
  • Influence
  • Agility
  • Communication
  • Operational Oversight
  • Digital Banking
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How to Get Hired at First Citizens Bank

🎯 Tips for Getting Hired

  • Research First Citizens Bank: Understand their culture and values.
  • Customize your resume: Highlight banking operations experience.
  • Showcase management skills: Emphasize people leadership and problem-solving.
  • Prepare for interviews: Focus on customer service and operational challenges.

📝 Interview Preparation Advice

Technical Preparation

Review bank operations protocols.
Practice transaction processing scenarios.
Familiarize with digital banking tools.
Study compliance and cash-handling policies.

Behavioral Questions

Describe a time you led a team.
Explain handling customer service challenges.
Discuss adaptability during process changes.
Share an experience resolving conflicts.

Frequently Asked Questions